Combined Insurance Claims Operations Manager in United States
Combined Insurance, is seeking a Claims Operations Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals! JOB SUMMARY: This role will oversee a team of individuals responsible for providing clerical and quality audit support to the Claims organization. The individual is responsible for managing processes and procedures related to compliance, regulatory, internal controls and quality reviews and will work in collaboration with business partners to ensure proper execution and governance is in place.
Manages and coordinates operations activities for a business department to ensure effective delivery of service to all levels of internal and external customers.
Has direct responsibility for subordinate staff in accordance with department strategic direction.
Assigns, distributes, coordinates and provides direction to the team to ensure consistent, efficient and timely delivery of work in compliance with company policy and industry regulations
Maintains policy, procedures and processes aligned with Claim Best Practices, internal controls and industry regulations.
Evaluates opportunities to improve productivity and customer experience by developing and using tools to facilitate efficient processes and monitoring the performance of team and service delivery.
Collaborates with Claim Leaders and Learning and Development to identify improvement opportunities May participate in business continuity plans, financial plans and budgets Under direction, outlines potential vendor capabilities that may include requests for proposal and work with other areas to complete contracts Collaborates with other areas with joint accountability of internal controls, compliance, regulatory, vendor management, quality and/or claim processes. Responsible for staying up to date on trends and developments within department, company and industry.
Provides clerical support to remove non-core duties from the claim adjusting team. Acts independently within scope of responsibility with a sense of urgency Responsible for the performance and development of self and staff. Reports to VP of NA Claim Strategy & Operations SKILLS/EXPERIENCE: Insurance Industry and company knowledge on products, systems, procedures, processes and functions Excellent verbal and written communication skills, with ability to provide clear concise and effective information on complex issues Excellent organizational, planning and analytical skills to prioritize and execute on multiple projects. Knowledge of business process improvement and ability to redesign and implement
COMPETENCIES: Stronginterpersonal& leadership skills with the ability to motivate others Ability to deal with business partners in a professional manner and build collaborative relationships across the enterprise Ability to exercise professional judgment assuming responsibility for decision which impact people, processes, technology, cost and customers Ability to maintain direction and professionalism in high-pressure situations Willingness to embrace change and successfully implement new approaches and ideas Ability to foster teamwork toward a common objective
EDUCATION: Bachelors Degree or equivalent work experience
OUR BENEFITS As a Combined corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Our Company is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: * *Health insurance Dental insurance Tuition reimbursement A company-match 401(k) plan Disability insurance Life insurance Employee referral bonuses ABOUT COMBINED INSURANCE Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations. Our parent company is one of the world’s largest multiline property and casualty insurers. With operations in 54 countries, the Company provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. * Connect with us on Twitter , Facebook , LinkedIn , and Google * At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.
Title: Claims Operations Manager
Requisition ID: 314929