Pearson Customer Advisory Manager in United States

Customer Advisory Manager


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Sales Operations is a strategic, growing, and high priority area for Pearson.

Sales Operations has 3 goals:

1) Drive salesforce productivityand effectiveness

2) Deliver strategic insights tosales leaders to facilitate data-driven decision making and informed businessmanagement

3) Drive a world class salesexperience for our customers.

Key Responsibilities

-Works with all arms of Pearson Higher EducationNorth America to build a customer advisory council that will serve as asounding board for Pearson leadership

-Conduct 2-3 large events/year that brings thecouncil together for feedback on Pearson company direction, trends, and content(event management)

-Maintain customer relations with the customeradvisory council throughout the year while continuing to gather needed feedback(events, web meetings, etc)

-Take a proactive and creative approach to howthe council is created, cultivated, developed, and maintained

-Develop relationship with sales management todrive communication & strategy from advisory council (feedback loop todrive sales)

-Develop relationship with key product &technology stakeholders to communicate council feedback

-Develop plan for ROI on advisory council. Build council with ultimate ROI in mind

-Help drive new revenue at key accounts based onadvisory council relations and actions

-Help define process in SFDC that designatescertain customers as council stakeholders


Build a Pearson Customer AdvisoryCouncil.

Define scalable process aroundadvisory council meetings and get-togethers.

Conduct 2-3 high level events peryear

Provide measurements / resultsaround council initiatives.

Communicate feedback loop to salesmanagement for council ROI



Essential Qualificationsand Skills

Bachelor's degree

Experience in event management

Combined 8 years of successfulsales and marketing experience required

SFDC experience

Ability to foster strongrelationships with internal and external partners

Excellent organizational,communication, and interpersonal skills

Computer proficiency

Desirable Qualificationsand Skills

Ability to develop and maintainschedules

Ability to reach out over broadaudience, present ideas both of own work and other contributors, gather consensus,and then work to synthesize changes and present summary position

Strength in working with multipleperspectives and skills in brokering agreement

Experience working with digitalmarketing applications / platforms

Key Summary Responsibilities

Customer advisory council (buildand manage)

Advisory council event management(2-3/year)

Feedback loop to sales force

Relationship with sales management

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: United States

Job: Sales

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jul 21, 2017

Req ID: 1712205