Combined Insurance Customer Service Representative in United States

Contact Center Customer Service Representative · Courteously and promptly answer all calls received in the Service Center from insurers, claimants, agents and any other parties and gather the necessary information in a timely manner. · Accurately enter the first notice of loss information, identifying those claims that require immediate adjuster or supervisor attention. · Respond to status and inquiry calls from customers regarding policy and coverage information within authority. Appropriately transferring calls without inconveniencing the customer. · Perform data entry of electronic first notice of loss and attachments. · Actively report trends and/or service issues to the management team to ensure service levels to our customers and business partners are not impacted. · Support an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as help develop more efficient workflows. · Primary hours will be 9:30 a.m. - 6:00 p.m., Monday through Friday. Occasional weekend, holiday and extended are required. KNOWLEDGE SKILLS AND ABILITIES · Strong PC navigation skills, including knowledge of Windows operating environment and internet. · Strong communication skills. Ability to effectively interact with all levels of internal and external business partners. · Excellent verbal and written communication skills. · Strong customer service and telephone skills · Demonstrate ability to meet or exceed established ACD Performance Measures. · Effectively work in a team environment. Education and Experience: · Bachelor’s degree or equivalent experience. · High volume, inbound contact center experience preferred. Job Claims Title: Customer Service Representative Location: null Requisition ID: 312307