Combined Insurance Operations Supervisor in United States
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Leadership Responsibilities * Motivate, lead and develop a team of Underwriting Associates within the Southwest Region
Collaborate with branch, region and business unit leadership on business initiatives.
Align UA resources across segments or within the region to ensure proper support.
Ensure standard operating procedures and workflows are managed and implemented.
Set direction and establish performance goals of the UA staff and communicate progress, addressing issues that impact service provided by the teams.
Ensure compliance with all state insurance regulations.
Assist staff in resolving high visibility accounts issues.
Stay up to date on trends and developments within functional area of expertise as well as the insurance industry Job Specific Responsibilities
Conduct annual and mid-year performance reviews
Deliver comp information
Provide performance feedback to UAs (collaborate closely with segment mgmt., broker engagement, review general feedback from both internal/external customers)
Work with Processing Centers and UA if issues with instruction sheets
Conduct formal Ops/UW meetings with the business to understand current & future business needs and discuss operational performance & support
o Hiring of new staff - work with Human Resources and the recruiter to find the right talent and fit for the unit.
o Onboarding of the UAs once they are hired - getting set-up for computer/telephone, and ensuring that the UA has access to all needed systems.
o Manage performance issues with the UA s as they develop
o Identify, organize, or conduct UA training for the staff.
o Lead the training plans for new hires and ensure staff training deliverables are met.
o Utilize existing CGC resources to assist in training
o Systems training via online modules for CUW and Inventory Management.
o Monitor individual workloads to ensure that the work is distributed equally. Collaborate with the underwriting manager and Team Lead if changes are needed or recommended.
o Meet with the underwriting team monthly to review book assignments and outstanding work to be completed.
o Redistribute work due to vacancies, new hires, leaves or paid time off.
o Meet with the UAs weekly to review open items and discuss any concerns or issues that may impede policy issuance.
o Use the following resources to monitor status of policy issuance: Accelerator - Auto UM/UIM forms - auto policy cannot be issued unless the UM/UIM forms are signed and returned to Chubb by insured.
o Monitor Branch Production website and evaluate Clean Close to check for polices that are aging out towards 30 days of the effective date
o Lead contact for processing centers in policy issuance issues/delays.
o ACES failures, rush, new/changes to their workflows, provide UAs for pilots as needed
o Processing center error tracking and resolution
o Provide details on business requirements for system changes
o Ensure that all policies issued beyond 30 days have a signed Contract Certainty Checklist in the policy file. For Legacy Chubb business, use Clean Close to proactively manage booking and issuance within 30 days.
o Perform audits/spot checks to ensure consistency of issuance.
o Review Branch Mail, Worldview and CUW Inventory Manager to check policy issuance dates.
o Review and monitor work vs goals for UA staff and make necessary workflow/assignment changes
o Communicate with UW management on all service related issues for field
o Meet with UAs to ensure we are following established guidelines and adhering to roles and responsibilities.
o Discuss changes in processes and products with Underwriting managers.
Monitor Bureau criticisms
o Monitor bureau criticisms via shared website on a monthly basis to close open items prior to assignment of fines by the state
o Provide training regarding resolution of criticisms - identify the issue and provide the needed response for resolution
Final proposal Date
o Monitor Production website to ensure all accounts have the final proposal date field populated – Global Casualty, Foreign Casualty, Specialty Casualty and Construction, Construction, Excess Casualty business.
Training on use of existing Legacy Chubb Systems and Legacy Ace Systems, depending upon UA segment being supported.
Builds organizational talent by demonstrating leadership skills which results in attraction, retention and development of well performing employees
Superior communication, collaboration, interpersonal, influence management and process management skills.
Exhibits business savvy applying knowledge of markets, business operations and organizational levers to deliver excellent productivity and efficiency results and solutions
Builds strong relationships with internal and external business partners
Results orientation and ability to quickly and effectively resolve problems and issues
Prior experience managing operations staff is preferred.
Accustomed to using strategic thinking skills in a fast-paced environment
Excellent PC skills, specifically the Microsoft Suite
Bachelor’s degree preferred
Education and Experience : College Degree or equivalent. Previous experience in similar role preferred.
Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.
Title: Operations Supervisor
Requisition ID: 316164