Combined Insurance Processing Center Representative in United States

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

As a Western Processing Center (WPC) Customer Service Representative, you will be part of a diverse team accountable for processing customer accounts and contributing to the achievement of team, branch and corporate goals related to profit, growth, renewal, retention, rate, exposure, service and producer/client relations. The CSR receives account and policy-specific information from the Branch Underwriting Associate and prepares and performs rating, pricing, booking and issuance of new lines, renewals and endorsements according to workflow and procedures.

The Processing CSR will review booking and issuance instructions prepared by the Underwriting Associate for required information such as commission percentage, payment plan, countersignature requirements and reimbursable deductible, will book and issue the policy and complete tracking information. Will be responsible for maintaining electronic documentation and achieve service and quality goals within the department. The position will interact with underwriting and operations departments in various locations. Multiple positions are available.

Knowledge, Skills and Abilities:

The ideal candidate should have the application of knowledge to lines of property and casualty business. You must also have exceptional customer service, interpersonal, communication, teamwork, organizational and time management skills. Ability to manage multiple tasks and projects while maintaining workload. Self-motivated, confident in decision making and judgment abilities. The individual must demonstrate the following competencies:

  • Mathematical aptitude

  • Strong PC skills including proficiency in Word and Excel

  • Strong knowledge of rating systems

  • Proficiency in on-line reference

  • Demonstrated track record of success in current and prior positions.


  • Minimum high school diploma or equivalent. Industry designations or coursework desirable.

    Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. Chubb is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.

Job: *Operations/Administration

Title: Processing Center Representative

Location: null

Requisition ID: 316177