Combined Insurance Service and Operations Associate - Westchester Binding in United States

WestchesterBinding,Microis aservicefocused,highvolume,fastpacedenvironmentthatspecializesin thesmallbusinesssegment.In acompetitiveandhightransactionmarketa“BrokerFirst”modelis an essentialpartof theexperienceMicrostrivesto providetoitsWholesaleBrokercustomerbase.

__KEYOBJECTIVES

Thispositionservesasanintegralmemberof theteambysupportingourNewBusinessandRenewal Underwritingteamwithlevel1underwritingresponsibilities,accountmaintenanceandoverallpolicyservicing.Providingdayto daytasksincluding,butnotlimitedto:

• Bind/Issue,policymaintenance(midterm)&servicingof accounts,statutoryprocessing,resolving basicbilling/underwritingissues,andexecutingworkflowproceduresto ensurethatWestchesterBrokershaveasuperiorserviceexperience

• Provideservice,responsivenessandeaseof doingbusinessinaccordancewithpublishedbusiness unitservicelevelagreements,i.e.samedaybind/issue,3to 5dayreturnonmidtermendorsements,

24hourresponseto allemailsandphonecalls,etc.

• Collaboratewithbothinternalandexternalcustomers

MA__JORDUTIES&RESPONSIBILITIES

Positionwillberesponsibleforthefollowingactivities:

• Follow-upon outstandingunderwritingdocumentationinaccordancewiththebind/issue,post-bind process

• Exerciselevel1underwritingauthoritytoreviewandhandleendorsementrequestssubmittedbythe

Broker

• Providesupportto underwritingbyperformingavarietyof applicationreviewandinspectionreport analysis

• Serveasaliaisonbetweenunderwritingandthirdpartyvendorforinspectionorderingwhilehandling theworkflowfortheinspectionprocess

• Ensuringthatallbrokersdoingbusinesswithusarelicensedtodosoandfollowupforrequiredlicenseinformation

• Performotheressentialdutiesandspecialprojectsasassigned,related,butnotlimitedto,system defects,updates,enhancements,documentrepositorymanagement

• Ensureallworkeffortsarealignedwithourmodelofsuperiorservice

QUAL__IFICATIONS&EXPERIENCE

• CollegeDegreeis preferred;equivalentexperiencemaybeconsidered

• 1-3years’experienceintheinsuranceindustryandpastexperiencewithspecialtylinesunderwritingstronglypreferred

• Excellentoralandwrittencommunicationskills,including,butnotlimitedtocustomerserviceand phoneskills

• Demonstratesuperiorproblemsolvingskills

• Strongteam orientationandcollaborationskills

• Strongcomputerskills;workingknowledgeof MicrosoftOfficeandabilityto useotherbusinessrelatedsoftware,systems,andautomatedtools

• Self-starter,resultsoriented

§ Abilityto workindependentlyinafastpacedenvironment,managemultiplecompeting

§ Demonstratessolidunderstandingof basicexposureandcoverage

Job: *Underwriting

Title: Service and Operations Associate - Westchester Binding

Location: null

Requisition ID: 315668