Combined Insurance Technical Support Specialist in United States

Job Title: Technical Support Specialist

Department: Information Technology

Reports to: Information Technology Manager, Quality Assurance Supervisor

Classification: Non-Exempt

Purpose:
The purpose of this job is to answer help desk calls, provide technical assistance and hardware/software support to employees, and customers of Rain and Hail. The individual would be involved with testing and documenting software and business processes in preparation for release and distribution.

Essential Job Duties and Responsibilities:
* Answer, log and monitor progress of Help Desk calls in a fashion that provides timely and professional service to Divisions Agents and Adjusters.

  • Plan, organize, review, and audit and the testing of Rain and Hail developed software, to include online processing quoting, and other tools as programming changes are integrated.

  • Provide on-call customer support line coverage outside standard business hours.

  • Be fluent in the following software components: o Microsoft Office

    o Web Browsers, Internet Explorer, Firefox, Chrome

    o Network basics for file transfers and management

    o Windows Desktop Operating System

    o Virtual Private Network (VPN)

    o All Rain and Hail software available on agent, adjuster, and policyholder sites

    o Acrobat Reader

  • Document and explain requests for software modifications to programming staff.

  • Be knowledgeable with the following hardware components: o Personnel Computers, Laptops and Mobile Device

    o Workstation and Server components

    o Scanners and Printer

  • Other work duties as assigned by management Knowledge, Skills, and Abilities
  • Professional communication and people skills.

  • Ability to troubleshoot and problem solve.

  • Detail oriented, with organizational skills.

  • Ability to work independently under general supervision.

  • Flexible work schedule as priorities dictate.

  • Valid driver’s license for duties involving local travel. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Note:
    This is not necessarily an exhaustive list of the job duties and requirements associated with this job, but is intended to represent an accurate reflection of the current job.

    Qualifications Education:
    Associates Degree or Baccalaureate Degree in business, Computer Science or other related fields or equivalent work experience.

    Experience:
    One or more year’s previous experience working with office environment software packages. Prior experience with hardware, personal computers, word processing, imaging, and other software packages is also required. Previous agricultural experience as it applies to the insurance industry is preferred.

    Education: Associates Degree or Baccalaureate Degree in business, Computer Science or other related fields or equivalent work experience.

    Experience: One or more year’s previous experience working with office environment software packages. Prior experience with hardware, personal computers, word processing, imaging, and other software packages is also required. Previous agricultural experience as it applies to the insurance industry is preferred.

Job: *Information Technology

Title: Technical Support Specialist

Location: null

Requisition ID: 314922