Kaiser Permanente Patient Advocate - MHS in Wailuku, Hawaii
Monitors and assists with patient flow through department. Ensures recognition, respect for and adherence to patient rights. Establishes rapport between staff and public. Facilitates communication and visitation. Ensures patients stay as stress-free as possible. Addresses patient complaints to improve departmental quality of service. Oversees department volunteers.
Essential Responsibilities: - Responds to crisis situations. Ensures proper support provided to patients, family members and staff involved. - Facilitates communication between patients, visitors and staff. - Assists staff in meeting non-medical patient needs to increase comfort and wellbeing in ER. - Compiles and reports quality of service results as part of Quality Assurance monitoring. Ensures complaints, identification of problem areas and resolution handled in timely manner. - Participates in training new hires. Trains and provides recognition of volunteers in department. - Participates in committees and quality improvement activities. Attends continuing education and in-service training programs. - Maintains statistical data to evaluate and maintain effective department performance. - Fulfills accountability requirements of organization and department and all outside regulatory bodies. - Ensures proper coverage for department.
Qualifications: Basic Qualifications: Experience - Minimum one (1) year ofpublic contact or related experience. Education - Bachelor's degree in social services, related fieldOR four (4) years' experience in a directly related field. License, Certification, Registration - Current BLS for Healthcare Provider CPR or CPR/AED for the Professional Rescuer certification.
Additional Requirements: - Demonstrated knowledge of and skill in adaptability, change management, conflict resolution, decision making, customer service, interpersonal relations, oral communication, problem solving, quality management, teamwork and written communication.
Preferred Qualifications: - Healthcare experience. - Post high school coursework in medical terminology. - Rape Crisis Counselor Training.
- Certification for Domestic Violence.
RTS Bereavement Counselor Certification.
CISD-Critical Incident Stress Debriefing Certification.
- Demonstrated knowledge of and skill in word processing, spreadsheet and database PC applications.
COMPANY Kaiser PermanenteTITLE Patient Advocate - MHSLOCATION Wailuku, HIREQNUMBER 608785
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.