Verizon Senior Manager, Strategic Customer Success in Waltham, Massachusetts
What you’ll be doing...
The Senior Manager, Strategic Customer Success will lead and inspire a team of Strategic Customer Success Managers to retain, grow, and expand existing clients for Verizon Telematics.
Manage Strategic Success Managers within defined geographical and/or vertical territories.
Coordinate with cross-functional business partners to problem solve and ensure productive communication and implementation of processes.
Select, develop, train, and retain diverse sales force of top talent. Identify and develop future leaders and strong contributors through the use of Performance Excellence and succession planning.
Transfer skill set through active participation in client meetings with Strategic Success Managers.
Provide active coaching, development, and feedback to Strategic Success Managers utilizing hard metrics derived from dashboards and reports. Set the example and coach in their understanding and commitment to live the Verizon values.
Analyze key performance indicators, leveraging tools such as SalesForce.com, to gauge business health on a daily, weekly and monthly basis.
Integrate all internal and external resources to achieve high levels of customer satisfaction.
Travel up to 50%
What we’re looking for...
10+ years’ experience in an account management, customer success management or relevant sales role.
Minimum of 1 year experience in a sales leadership role.
Bachelor’s degree, preferably in Sales, Business Administration or Marketing.
Proven ability to develop sales strategies, tactics and techniques based on the feedback of the customer and market environment.
Ability to effectively manage a cross-functional team.
Experience in developing sales strategies and performance metrics.
Exceptional verbal and written communication skills.
Advanced computer program skills; Microsoft Office, Salesforce CRM.
Strong training and presentation skills.
Able to work under pressure in a fast paced environment
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.