CACI International Technical Support Technician 2 in Washington, District Of Columbia
CACI NSS has an exciting opportunity for you to directly support VIP personnel in the federal government as a Technical Support Technician 2. The experienced Technical Support Technician 2 will be based in Washington, DC. In this role, they will be part of a Service Desk responsible for Tier 1/Tier 2 troubleshooting user level issues and performing triage for end user devices such as computers, laptops, and mobile devices, along with basic application troubleshooting to assist users. This is a full-time position to provide services 24/7 with flexible scheduling options available.
Duties and RESPONSIBILITIES:
Provide Service Desk support for currently deployed and newly issued IT assets including installing, configuring, diagnosing, repairing, maintaining and upgrading all hardware and software, while ensuring optimal performance, via telephone, email and/or remote desktop connection
Provide technical assistance and step-by-step solutions to end-users, when required, to remedy computer related issues
Troubleshoot computer components and support replacement of hardware and software in a timely and accurate manner
Troubleshoot and provide assistance with Microsoft Office products
Ability to troubleshoot and repair desktops, laptops and mobile devices such as iPhone and Blackberry devices
Use exceptional interpersonal skills to handle multiple open issues and interface with customers at all levels with urgency with attention to detail and great enthusiasm
Adhere to Service Level requirements and performance targets while providing high quality customer service
Applicant will be subject to a full field investigation and must be able to obtain and maintain appropriate Access credentials for customer location
Five to seven years of Service Desk or a combination of college and work experience
Expertise in PC systems relating to both hardware and software
Must have current DoD 8570 certification, such as Security +
Ability to adapt in a fast-paced environment quickly
Ability to troubleshoot and repair desktops, laptops and mobile devices such as iPhones and BlackBerry
Expertise in Microsoft Office applications
Knowledge of Active Directory
A good understanding of File and Print services
Understanding of networking technology at the physical and logical level including the various supporting services and protocols
Outstanding oral and written communication skills
Outstanding customer service skills
Ability to handle high priority problem calls and interface with a variety of clients while accurately documenting technical issues and steps taken to resolve them
Strong organizational skills with the ability to manage priorities and workflow in a fast-paced environment
Versatility, flexibility, and a willingness to work with constantly changing priorities
Ability to know when to escalate issues to the next service center
DoD Secret Clearance or higher preferred
Must be familiar with mobile device management solutions, such as AirWatch
Bachelor Degree in computer science or related field MCDSTA+ certification
HDI Support Center Analyst or HDI Support Center certification
ITIL v3 Foundations
CACI is a prime contractor in aerospace systems and national security solutions. CACI is also a leading provider of a broad range of communication and electronic systems and products used on military and commercial platforms. CACI International Inc. is one of four segments of CACI. CACI NSS specializes in full-spectrum cyber operations, enterprise and mission IT, intelligence operations support, and operational infrastructure solutions. We offer a competitive benefits package to include: paid holidays, paid time off, medical, dental, vision, flexible spending account, long and short term disability and company paid life insurance, 401 Employee Stock Purchase Plan, referral bonuses and tuition reimbursement. CACI NSS is an equal opportunity employer. We encourage minorities, women, protected veterans and disabled individuals to apply. We maintain a drug-free workplace and perform pre-employment substance abuse testing to include background checks. EOE/Minorities/Women/Veterans/Disabled
CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
EDUCATION & EXPERIENCE:
Typically requires associate’s degree or equivalent and five to seven years of related experience.
Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.