Hilton Interim Revenue Analyst in Watford, United Kingdom

Position Summary:

To maximize revenue and profits for RMCC Europe hotels and support growth of the center by assisting the Senior Management Team and Cluster Revenue Managers in the strategic coordination of revenue management processes and procedures.

What will it be like to work for Hilton?

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What will I be doing?

• Ensure consistent process & procedures for all hotels being managed in the RMCC by covering all the Revenue Analysts’ production tasks as and when necessary

• Ensure the delivery of a reliable and versatile reporting package to all stakeholders within the assigned deadlines

• Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting

• Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures

• Ensure effective information gathering and relevant analysis is conducted in order to identify and maximize on all possible opportunities and minimize any risks

• Maintain effective and regular communication with all stakeholders to ensure that all relevant requests, which enable the implementation of optimal strategies and controls are dealt with in a professional and efficient manner

• Drive the innovation of the Revenue Analyst department by engaging in project work and responsibilities that actively enhance the performance and scope of the Revenue Analyst Team’s capabilities

• Support the successful completion of all objectives linked to the Revenue Analysts and RMCC Strategic Frameworks

Specific Accountabilities


Update, process, generate and distribute daily, weekly and monthly revenue management reports

• Produce, ensure accuracy and distribute Daily Detail reports on a daily basis with data gathered from the Lobby, IDeaS, GRO, OnQ RM, FMS sources (STR/MKG/BA), Rubicon and Catering production systems (Delphi/Opera/RMCC CP)

• Produce, ensure accuracy and distribute reports and other materials for regular meetings and business processes including, but not confined to, Business Focus Meeting (BFM) packs, Month End Packs and Monthly Meeting Packs

• Complete Revenue Analyst daily/weekly/monthly tasks, including the distribution of Senior Team reporting alongside other duties, and take ownership of said tools/reports on a rolling annual basis. Ownership includes maintenance, support and innovation of currently owned tools/processes through the use of evolving technical skills

• Perform the above tasks with the use of various systems including Microsoft Excel, Access & Outlook alongside the use of VBA & SQL coding languages

• On-board hotels into RMCC Europe with the use of the Revenue Analyst on boarding procedure and checklist

• Ensure that ad hoc requests from the Senior Team are captured and put to operations in a timely and effective manner

• Provide analysis in several areas to assist the Senior Team and Cluster Revenue Managers in their duties within the center

• Performs data entry into various systems, including but not limited to Excel, Access, OnQ R&I, OnQ RM. IDeaS, GRO, Cognos and STR

Project Based Work:

Create, develop and innovate

• Create and develop new reports as required to assist in the preparation for weekly revenue management meetings or data analysis

• Actively seek ways to and participate in the innovation and development of current Revenue Analyst procedures, tools and processes

• Ensure that the Revenue Analyst Strategic Framework targets are met through active participation in assigned Strategic Framework project work

• Participate in the Research & Development team, performing weekly research on evolving trends within the Revenue Management industry alongside current technological advancements that may provide benefit to the center

What are we looking for?

Required Skills:

• Strong analytical skills

• Good communication skills

• Excellent organization skills

• Ability to speak and write English fluently

Required Qualities:

• Sound knowledge of job related information technology

• Ability to set and maintain standards

• Ability to analyse data and identify significant trends

• Ability to manage extensive amounts of information and provide constructive feedback/direction

• Friendly & Outgoing personality

• Self-motivated

• Works accurately and effectively under pressure

• Good personal presentation skills

• Warm personality & team spirit

• Clear voice & well spoken

• Motivated & motivational

• Committed & career oriented

• Understands the importance of deadlines in a professional environment

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.

Required Qualifications

• Hotel commercial experience

• Advanced MS Excel skills

• Competent MS Word skills

• Competent MS PowerPoint skills

• Competent MS Outlook skills

Preferred Qualifications

• Advanced MS Access skills

• Skills in VBA & SQL coding languages

• Experience with PMS – OnQ

• Experience with RMS – IDeaS

• Experience with CRS – OnQ R&I

• Experience with C&B Sales system – GEM/Delphi

• Practical working experience within Revenue Management

• Hilton experience

• Sound functional knowledge of the day to day management and operation of a Revenue Management department

• Ambitious and willing to learn new things to progress

Job: Corporate

Title: Interim Revenue Analyst

Location: null

Requisition ID: EUR01358