Hilton Senior Regional Revenue Manager, Continental Europe (base location flexibility within Europe) in Watford, United Kingdom
The primary purpose of this position is work alongside the Director of Revenue Management, Continental Europe to maximise total revenue across owned, managed, leased and JV hotels in Continental Europe. The Senior Regional Revenue Manager will work alongside the Regional Director Revenue Continental Europe (RDR) from a commercial, co-ordination and reporting perspective who alongside Sales, Marketing, e-commerce and Operations counter-parts to complete the team that supports and leads these hotels. Additionally the role will ensure that across these functions, a coordinated approach is taken to commercial planning and execution through the Commercial Focus structure.
The position will hold revenue budget responsibility of up to $1,100.0M and will have dotted line of responsibility to Senior Director of Revenue Management, Europe.
The role will act on behalf of the RDR Continental Europe in property visits, corporate & ownership meetings, budget & forecast reviews and training seminars as needed and will be an integral part of Revenue Management Europe Team.
The main objectives of the role are to work alongside the RDR Continental Europe to:
•Develop and implement Revenue Management Best Practices in Forecasting, Conference and Banqueting, Yield Management, Pricing, Channel/Distribution and Front Office in order to drive Profitability and Yield Premium across Continental Europe.
•To ensure that Revenue Management is aligned effectively with Sales, Marketing, Operations and Distribution to drive Profitability and Yield Premium across Continental Europe.
•To actively contribute to the training, development and recruitment of effective Hotel Revenue team members.
•To ensure consistent delivery of high quality brand standards and best practice in all Hotels across Continental Europe.
•To actively contribute in the management, motivation and development of On Property Teams in all Hotels across Continental Europe.
•Support/co-ordinate key reporting/administration for RDR Continental Europe
Key Performance Indicators
•Achieve or exceed total achieved revenue versus budget for Continental Europe. Achieve or exceed total profit achieved versus budget for Continental Europe. Achieve or exceed Yield Premium Targets as per the Balanced Scorecard. Achieve or exceed percentage of revenue opportunity available (C&E mix, market segment mix, overbooking). Deliver accurate forecasts with a robust Risk and Opportunities document across Continental Europe.
•Support RDR Continental Europe to achieve or exceed mystery shopping, Reservations, Front Office to meet Balanced Scorecard targets across Continental Europe.
•Support RDR Continental Europe in succession planning and promotion including the development of Hotel Revenue Managers, C&B Sales Managers, Front Office Managers, Yield Managers and Reservation Managers across Continental Europe.
•Support the establishment and progression of Centre’s of Excellence/SWAT’s within the Hotels to cover key areas of our business.
•Support the implementation of Commercial Focus Planning and Execution framework.
•Support New Openings and the Commercial Pathway process, alongside the DBD’s, in Continental Europe.
•Complete Key Reporting/Administration for Continental Europe on behalf of RDR Continental Europe that supports the Region and key Forecasting/Commercial Focus and Risk and Opportunities activities for Europe.
Base location: Some flexibility. Hilton Regional Offices in Watford or Continental Europe
What will it be like to work for Hilton?
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What will I be doing?
Planning Activities 40%
•Working with other commercial functions and operations to plan market segment and channel strategies and tactics to be applied across the area to maximise revenue.
•Monitor performance results (both internal and external benchmarks) to evaluate performance and plan activities to achieve budget and outperform the competition
•Conduct performance analysis to enable decision making across commercial teams and operations organisations
•Identify revenue generating initiatives, test and prove their value, then implement them across target hotels in Cont. Europe
•Roll-out and maintain HWW endorsed initiatives, RM tools and training programs
•Implement and maintain an effective revenue forecasting process across the Region driving forecast accuracy and the use of forecasts in the business planning cycle
•Develop strategic alliances with major ownership & brand groups as appropriate. Participate in meetings and initiatives designed to grow the Revenue Management culture within these organisations and strengthen relationships.
•Support the setup, roll out and commercial activity of any new openings/conversions in Cont. Europe alongside the RDR and Revenue Management Transitions Team
•Support the RDR Cont. Europe in the compilation of key weekly/monthly reports, presentations and forecasting for the Region
Organising Activities 15%
•Work with corporate management to develop next generation business solutions and represent the point-of-view of hotel managers and commercial teams on any projects where hotel experience and day-to-day business knowledge is required
•Work with other area commercial and operations teams to implement an integrated commercial management Plan – Implement – Measure - Review process
•Work with other commercial functions to ensure that commercial activities are executed with the highest quality through a program of quality audits and accreditations.
•Work with Operations colleagues to ensure effective relations with key property owners and groups through the provision of revenue management support and insight.
Directing Activities 20%
•Alongside the RDR for Cont. Europe, to provide leadership and regular communication to, Directors of Business Development and on property Revenue Managers, that support managed properties, to ensure consistent and high quality support
•Lead pricing and inventory strategy decision making across the area and within commercial functions
•Participate in system and process development projects & sponsor technology enhancements for Revenue Management – company wide
•Act as revenue sponsor for all initiatives designed to enhance total revenue.
Staffing Activities 10%
•Alongside the RDR for Cont. Europe & lead recruitment of revenue management and Business Development team members.
•Participate in recruitment and succession planning efforts on behalf of hotels
•Maintain strong relationships with regional and corporate sales, marketing, e-commerce and operations personnel.
•In conjunction with the Europe Revenue Management Team ensure that achievements are recognised.
Controlling Activities 15%
•Maintain strategic alliances with Global Database Management, HRCC, Distribution & Channel Management, and other important Distribution centres on behalf of hotels within their jurisdiction.
•Alongside the RDR for Cont. Europe, manage team cost budgets to ensure spend is in line with authorised levels and any exceptions are authorised
What are we looking for?
•Excellent oral and written communication skills
•Excellent organisation skills
•Ability to work well under deadline pressure and/or travel
•Ability to adapt to extensive travel or schedule changes
•Appropriate professional appearance.
•Ability to deliver presentations in a concise, well-organised manner.
•Ability to perform critical analysis.
•Proficient in Microsoft Word, Excel and PowerPoint.
•Strong experience or adaptable training in the use of automated systems, personal computers and software programs.
•Experienced as a Director of Front Office, Revenue Manager/DRM, or Director of Sales of a small property preferred.
•Ability to multi-task.
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organisation like Hilton.
- BA/BS/Bachelor’s degree or experience in lieu thereof
- Advanced degree
- Experience within a Manager Level position, dedicated to Revenue Management or Hotel sales
- Experience with and extensive knowledge of travel industry database systems and distribution channels, including proprietary hotel company systems, GDS, Internet, etc. HHC database systems and software programs.
Title: Senior Regional Revenue Manager, Continental Europe (base location flexibility within Europe)
Requisition ID: EUR012YY