New Penn Motor Express Operations Supervisor in West Springfield, Massachusetts

At New Penn, safety and quality service are utmost importance, and we expect our employees to always strive for the next level. The Operations Supervisor has direct responsibility to supervise and coordinate all activities for dockworkers, drivers, and other support personnel.

The Operations Supervisor position is responsible for the safe execution of operational plans and strategies to ensure timely, damage-free, loading/unloading and delivery/pickup of freight.

This position is responsible for managing employee relations which also includes: hiring and/or termination of employees, training, coaching and counseling, and oversight of production and/or processes. This position also requires independent decision making utilizing New Penn procedures and guidelines.

Essential Duties and Responsibilities of an Operations Supervisor:

  • Manage activities and processes involved with the loading and unloading of trucks

  • Foster a “safety first” culture throughout the operations to ensure a safe work environment for all personnel and visitors

  • Observe loading operations to ensure conformance to Company policies and procedures, as well as, Federal Department of Transportation regulations

  • Responsible for staffing to include: work assignments/rotations, employee training, employee breaks, overtime assignment, and coverage for absent employees

  • Analyze processes and procedures to produce maximum service with minimal downtime

  • Responsible to meet terminal safety, productivity, and quality goals

  • Responsible to ensure all activities meet or exceed Federal and State safety regulations and guidelines

  • Record and manage data within appropriate timelines

  • Provide training for new employees and provide on-going coaching for existing staff

  • Utilize computer skills in a mainframe environment

  • Provide oral and written communication to all levels of employees within the Company

  • Work at a high level of confidentiality as needed

  • Organize and prioritize work

  • Drive results and continuous improvement in the organization

  • Perform other duties as assigned

Required Education and Experience:

  • High School diploma and/or some secondary education (Degree Preferred)

  • 5 - 10 years leadership experience preferred (A combination of education and experience is acceptable)

  • Strong problem solving and analytical skills

  • Strong written and verbal communication skills

  • Practical knowledge of root cause analysis

  • Proven ability to use Mainframe applications

Title: Operations Supervisor

Location: MA-West Springfield

Requisition ID: 1702KK