Bank of America Preferred Sales Associate - Contact Center- Various Shifts Available (Westbrook & South Portland, ME - Class Start date 2/13/17) in Westbrook, Maine

Job Description:

Preferred Sales Associates are responsible for delivering world class service, uncovering and understanding our clients known and unknown needs and finding solutions to those needs. Preferred Sales Associates interact with clients over the phone leveraging multiple computer based systems. Preferred Sales Associates are responsible for sales, operations, quality and client experience goals and take part in an incentive plan driven by their success in these goals. Preferred Sales Associates typically have at least one year of sales experience in a salary plus incentive environment with individual sales goals where you routinely met or exceeded defined goals and enjoy working in a competitive, client centric and high energy environment.

Required Skills

  • Ability to work within the operating hours and days for this position as outlined in the posted job requisition.

  • At least one year of sales experience in a goal and/or commission oriented environment.

  • Excellent oral communication skills.

  • Ability to work effectively and efficiently and multi-task in a high call volume environment.

  • Self-motivated and results-oriented.

  • Excellent organizational skills.

  • Strong decision making ability.

  • Problem solving skills.

  • Ability to engage with customers, begin a conversation, build rapport, and handle objections.

  • Comfortable with ongoing change and learning new technology/processes.

  • Comfortable receiving ongoing performance feedback and coaching.

  • Take inbound calls for the entire shift, with structured breaks.

  • At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer.

Desired Skills

  • Previous call center experience.

  • Computer skills.

  • Banking/financial services experience.

  • Telephone sales experience.

Posting Date : 01/03/2017

Location : US-ME-South Portland, US-ME-Westbrook

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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