McKesson Sr Systems Analyst in Westminster, Colorado

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Enterprise Information Solutions provides hospitals and health systems with comprehensive electronic health record solutions, expert consulting and world-class infrastructure and hosting services to enable them to succeed under health reform and beyond. Our portfolio includes our highly rated Paragon® at http://www.mckesson.com/providers/health-systems/hospital-information-system-and-electronic-health-record/paragon-hospital-information-system/ hospital information system, plus proven solutions for revenue cycle management at http://www.mckesson.com/providers/health-systems/department-solutions/revenue-cycle-management/ , supply chain management at http://www.mckesson.com/providers/health-systems/department-solutions/supply-chain-solutions/ , document management at http://www.mckesson.com/providers/health-systems/diagnostic-imaging/document-management-systems/ , intelligent coding at http://www.mckesson.com/providers/health-systems/department-solutions/revenue-cycle-management/mckesson-intelligent-coding/ , laboratory at http://www.mckesson.com/providers/health-systems/department-solutions/laboratory-solutions/ , surgery at http://www.mckesson.com/providers/health-systems/department-solutions/surgical-solutions/ and managed services at http://www.mckesson.com/providers/health-systems/services/managed-services/ to help maximize the total value of information technology.

Every single McKesson employee contributes to our mission—by joining McKesson Enterprise Information Solutionsyou act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

We understand the importance of a system that works together. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies.

Join our team of leaders to begin a rewarding career.

PositionProfile:

Systems, Performance and Optimization Team, under the office of EIS CTO, is chartered to ensure proactive, predictive and standards based performance for EIS products in all deployment models and operational scenario's.

The mission entails development of Best Practices, Tools, Solutions as well as offering advanced technical assistance for a large portfolio of EIS Products and Technologies in Systems, Performance and Optimization arena.

Candidate will be part of a team of highly experienced and skilled technologists and engineers and contributing to an enviable mission.

The Senior Systems Analyst position will be responsible for providing advanced Tier3/4 technical analysis, problem isolation and resolution for complex Technical Assistance requests from EIS Stakeholders. EIS products are typically multi-tier web enabled applications and can either be ASP.NET/Windows/SQL Server (Majority) or Tomcat/Java/Linux/Oracle (Minority) based.

Candidate will be working with Systems Support, Services, Development, Engineering and other technical/business stakeholders towards resolution of Systems, Performance and Optimization issues.

Candidate will be doing data driven analysis, using advanced Systems and Performance tools and resolving complex technical issues in a multi-tier environment.

Candidate will need excellent written/verbal communication skills, and the ability to work in a team environment. Candidate will be able to engage a variety of technical and non-technical stakeholders.

Candidate will be expected to learn new products and technologies and keeping up with product/technology roadmap.

Job Description:

  • Reviewcustomer configurations and performance against best practices and standards utilizingadvanced tools and technologies.

  • Ensure Technical Assists are takingthe most effective path to resolution. Conduct Triage, analysis, isolation andresolution activities. Engage internal domain experts when necessary.

  • Maintain SPOT Escalation WIP (Workin Progress) board to give daily updates to our stakeholders and customers andmeet customer expectations of responsiveness and time to resolution.

  • Conduct Tech Assist reviews, detectproblem patterns, opportunities for downstream training, tool enhancements,knowledge acquisition, standards definition in order to improve overall productperformance and customer experience.

  • Train, educate and empowerdownstream teams on use of advanced tools.

MinimumRequirements

8 years experience in systems programming

CriticalRequirements

  • At least 5 years’ experience in a similar (SeniorSystems Analyst) Role.

  • Experience with multi-tier, web enabledarchitectures.

  • IIS Administration and Troubleshooting

  • SQL Server Administration & Troubleshooting

  • Microsoft Windows Server / Windows Desktop Administration& Troubleshooting

  • Advanced Performance tools (Sysinternals /Wireshark / DebugDiag / Fiddler/SSMS/Browser Troubleshoting with Developertools)

  • Basic Linux Administration and troubleshooting.

  • Data Analysis and presentation with SQL / Excel

Soft skills

  • Handling Critical Escalations : Maintaining composure in time-critical customerescalations, providing technical direction, providing objective and data drivenanalysis to help resolution.

  • Handling Executive Escalations: Providing Executive Summaries and Status updates whenTechnical Assists have executive visibility.

  • Ability to writeeffective Summary, Root Cause Analysis, Incident Review and businessRecommendations after Technical Assistance activity is completed.

Additional Skills:

  • Experiencein Hospital and Healthcare Information Technology (EHR/RIM/Ancilliaries).

  • Sharepoint

  • Perfview/Redgate/LogParser

  • AdvancedPowershell / Bash scripting

  • Java/Tomcat

  • Oracle DatabaseAdministration Knowledge

  • LinuxSystems Administration Knowledge

  • AzureIAAS

  • Basic automation experience withPowershell/Bash/Ksh etc.

Certifications:

MCSE / SQL Server Administration / MCSD / RHCE (etc..) preferred

Education:

4-year degree in computer science or related field or equivalent experience

Physical Requirements

General Office Demands

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement

No agencies please.

Job: Technology

Organization: Enterprise Info Solutions

Title: Sr Systems Analyst

Location: Colorado-Westminster

Requisition ID: 17003497

Other Locations: United States-North Carolina-Charlotte, United States-Georgia-Alpharetta