Hilton Telephone Operator in wide, Aruba

A Telephone Operator is responsible for answering and responding to internal and external calls in the hotel's continuing

effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Telephone Operator, you would be responsible for answering and responding to internal and external calls inthe hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be

responsible for performing the following tasks to the highest standards:

  • Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
  • Provide information and demonstrate knowledge of all hotel facilities and services
  • Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergencysituations
  • Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
  • Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

As a Telephone Operator, you would be responsible for answering and responding to internal and external calls inthe hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would beresponsible for performing the following tasks to the highest standards:Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient mannerProvide information and demonstrate knowledge of all hotel facilities and servicesRespond to emergencies and document and relay comprehensive, accurate information to proper parties in emergencysituationsAccept and deliver all messages promptly and accurately, utilizing proper grammar and spellingOperate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

What are we looking for?

A Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other TeamMembers. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Previous telephone operator experience within the hotel/leisure/retail sector
  • Excellent interpersonal and communication skills
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Property Details:

Sun, a breeze, white sands, lush palm trees - welcome to your tropical getaway at Hilton Aruba Caribbean Resort & Casino. Bliss out at the beachfront spa, sip a daiquiri by two sparkling pools, and dine under the stars. Play the tables at the casino, or learn to scuba dive. Whether you're here for a wedding or family vacation, our amenities and resort activities ensure it's a memorable stay.

Property Highlights:

  • 357 rooms with exceptional views and 15K sq. ft. of flexible meeting space
  • Wi-Fi included with each stay
  • Located in the heart of the Palm Beach Strip
  • Private balcony or patio in every room
  • Beachfront full-service eforea Spa
  • 2 large pools, waterfalls and freshwater lagoon
  • Kids Club, playground and family friendly activities
  • Casino with table games, slot machines and tournaments

Job: Engineering, Maintenance and Facilities

Title: Telephone Operator

Location: null

Requisition ID: HOT04DCN

EOE/AA/Disabled/Veterans