Marsh & McLennan Mercer | Senior Team Lead Pension Administrator in Winnipeg, Manitoba

The Senior Team Lead Pension Administrator works in a team environment as part of Mercer’s pension administration Centre of Excellence which provides comprehensive third party defined benefit pension administration solutions. The successful candidate will be part of a team of consultants, analysts and administrators within Mercer Services and would manage administration services for a portfolio of clients.

To fulfill this role, the Senior Team Lead Pension Administrator will:

  • Manage pension administration projects for a portfolio of clients and serve as primary contact to clients on delivery of such services;

  • Manage client expectations and raise appropriate issues to Senior Consultants and Client Relationship Managers;

  • Understand the client's perspective and priorities, and work with the client to resolve administrative issues;

  • Identify inefficiencies with team administration processes and recommend and participate in implementation improvements;

  • Develop a trusted advisor relationship with clients through efficient, quality execution of projects, effective communication, and timely delivery;

  • Network with colleagues from other practices and regions on assignments that reflect the client’s broader business issues;

  • Manage the performance of the pension administration team against client deliverables;

  • Develop performance standards for team members and perform semi-annual reviews as required; support standards through daily direction

  • Mentor and provide developmental direction to team members;

  • Participate in sales process for prospective clients;

  • The Senior Team Lead Pension Administrator will be able to:

  • Analyze pension plan texts, having a comprehensive understanding of pension and income tax legislation;

  • Serve as a subject matter expert on the client’s plans and administrative procedures;

  • Perform technical review of work for others including support for pension benefit packages for termination, retirement, death and marriage breakdown calculations;

  • Provide support and final peer review on year-end process, including pension adjustments, membership and fund reconciliations, annual statements and annual information returns.