Hilton Receptionist - APAC in Xian, China
A Receptionist welcomes Guests, assists with arrival and departure procedures, offers current information to Guests as requested, and manages incoming requests from the hotel communications systems (telephone, email, etc).
What will I be doing?
As a Receptionist, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and offering Guest assistance as required. A Receptionist will complete the following tasks:
- Welcome and fulfill the check-in process for Guests and group arrivals
- Complete the check-out process for departing guests using the hotel systems
- Manage, effectively and efficiently, Guest requests, inquiries, and complaints
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Maximize sales revenues through up-selling and marketing programs
- Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
What are we looking for?
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job: Guest Services and Front Office
Title: Receptionist - APAC
Requisition ID: HOT04H2L