Hilton Restaurant & Bar Manager - Hilton Garden Inn Aberdeen City Centre in Aberdeen, United Kingdom

A Restaurant & Bar Manager is responsible for managing restaurantoperations and bar service to deliver an excellent Guest and Member experiencewhile training staff, working within budgeted guidelines and in accordance withlicensing regulations associated with alcoholic beverages.

What will I be doing?

As a Restaurant & Bar Manager, you are responsible for managingrestaurant operations and bar service to deliver an excellent Guest and Memberexperience and is in accordance with licensing regulations associated withalcoholic beverages. A Restaurant & Bar Manager will also be required tomanage, train, and develop team members and work within all budgetedguidelines. Specifically, you will be responsible for performing the followingtasks to the highest standards:

  • Manage Restaurant operations
  • Maintain an effective bar service with an emphasis on high quality, efficient service
  • Maintain exceptional levels of customer service
  • Recruit, manage, train and develop the Restaurant team
  • Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
  • Demonstrate a perfect knowledge of all beverages service in the bar, how beverages are prepared (to recipe) and presented, and how bar personnel are trained to possess this knowledge and the application of it
  • Manage guest queries in a timely and efficient manner
  • Work within budgeted guidelines in relation to Food and Payroll
  • Drive sales to maximize budgeted revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
  • Develop menus with other members of Food and Beverage team
  • Accountable for monthly stock takes, working with Food & Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food & beverage cost control targets are maintained
  • Meet or exceed the monthly drink profit margin target
  • Incentivise team members to maximize sales and revenue
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Evaluate guest satisfaction levels with a focus on continuous improvement
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Be environmentally aware
  • Assist other departments wherever necessary and maintain good working relationships
  • Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Restaurant & Bar Manager serving Hilton brands is always workingon behalf of our Guests and working with other Team Members. To successfullyfill this role, you should maintain the attitude, behaviours, skills, andvalues that follow:

  • Restaurant or Bar experience in a supervisory or above capacity
  • A warm personality, attentive and smartly presentable
  • An ability to listen and respond to demanding guest needs
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Committed to delivering high levels of customer service
  • Able to meet financial targets
  • Ability to work under pressure
  • Willingness to develop team members and self
  • Flexibility to respond to a range of different work situations
  • A medium level of IT proficiency is required

It would be advantageous in this position for you to demonstrate thefollowing capabilities and distinctions:

  • Previous experience in a similar role
  • Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodgingsector from luxurious full-service hotels and resorts to extended-stay suitesand mid-priced hotels. For nearly a century, Hilton has offered business andleisure travelers the finest in accommodations, service, amenities and value.Hilton is dedicated to continuing its tradition of providing exceptional guestexperiences across itsglobal brands. Our vision“to fill the earth with the light and warmth of hospitality” unites us as ateam to create remarkable hospitality experiences around the world everyday. And, our amazing Team Members are at the heart of it all!

Job: Bars and Restaurants

Title: Restaurant & Bar Manager - Hilton Garden Inn Aberdeen City Centre

Location: null

Requisition ID: HOT054E5