Kaiser Permanente HRSC Specialist II in Alameda, California

Under direct supervision, performs a variety of general personnel/clerical tasks in such areas as employee records, benefits, education/training, employment, compensation, and equal employment opportunity. Maintains both manual and automated personnel records, collects and compiles sensitive and confidential personnel statistics and prepares reports. In accordance with procedures, furnishes information to authorized persons and/or agencies. Provides information to all levels of employees regarding personnel policies and procedures.

Essential Functions:

  • At the National Human Resources Services Center (NHRSC), under direct supervision, processes routine Human Resources employee job or benefit related transactions that result from various job events including but not limited to information changes such as new hires, pay, transfers, leaves of absences, disability, worker's compensation, and benefits according to established policies and procedures, collective bargaining agreements and laws.

  • Acts as a resource to NHRSC Liaisons, Management, and other service center team members. Responds professionally, accurately and timely to employee requests for information and changes by processing routine Human Resources transactions.

  • Retrieves, enters, and processes routine employee related data utilizing Windows-based Human Resources information systems.

  • Make outbound calls to transaction initiators and may require handling of incoming employee and manager calls as needed.

  • Performs other related duties as required.

Basic Qualifications:


  • Minimum two (2) years of experience in a customer service operations required.


  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • N/A

Additional Requirements:

  • General content knowledge in one or more of the following areas: payroll, benefits, worker's compensation, leaves of absences, union guidelines and/or general HR knowledge.

  • Ability to prioritize, problem-solve and apply critical thinking skills.

  • Advanced reading skills and basic math skills.

  • Ability to process transactions w/in 95% accuracy rate as measured by internal quality assurance performance measures.

  • Demonstrated experience navigating Windows-based Human Resources information systems, such as PeopleSoft 8.8-9.1.

  • Basic proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel and PowerPoint.

  • Ability to effectively interact with all levels within an organization.

  • Strong interpersonal, verbal and written communication skills with a customer service focus.

  • Ability to identify root cause and conduct analysis.

  • Ability to work independently under limited supervision as prescribed by established departmental guidelines and procedures.

  • Ability to adopt new work procedures as needed and actively participate in training and quality assurance initiatives.

  • Must adhere to KP confidentiality rules, requirements&guidelines.

  • Applies acquired job skills and company policies and procedures to complete assigned tasks.

  • Demonstrated ability to effectively navigate multiple HR systems; strong keyboarding skills required. Attention to detail, accuracy and quality.

  • Knowledge of Kaiser Permanente benefits, pay, leaves plans.

  • Must be able to work in a Labor / Management Partnership environment.

Preferred Qualifications:

  • Minimum four (4) years of experience in a customer service operations environment preferred.

  • Associate's degree in related coursework, OR two (2) years of experience in a directly related field helpful.


TITLE: HRSC Specialist II

LOCATION: Alameda, California


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.