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Oracle Customer Success, Sales Director in Albany, New York

Sales of the organization*s services (e.g., maintenance and service contracts).

Sells organization*s services (e.g., maintenance and service contracts); primarily finds new customers and generates new business. Develops new accounts and/or expands existing accounts within an established geographic territory, industry, product segment, or channel.

8-12 years of services sales experience. Able to work under tight deadlines. Self-starter able to prioritize given responsibilities. Strong written and verbal communication skills. BS/BA preferred. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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*CustomerSuccess, Sales Director



OracleAdvanced Customer Success offers value-add services that give you strategicperspective and insight needed for effective transformation. Centered aroundfive fundamental value pillars, these services will help you overcome thechallenges you encounter when trying to maximize your cloud investment.

From planning to optimizing, Oracle Advanced Customer Success spans allphases of the Oracle solution lifecycle, helping customers align their IT andbusiness strategies, maximize system performance, and gain a competitive edge. Oracle Advanced Customer Success helpscustomers proactively manage their Oracle investment for maximum businessresults and sustain value realization through your cloud journey.


With Oracle Advanced Customer Successservices, you receive a level of support and influence no other vendor canprovide.

Throughour services, you gain insight and education based on visibility into theperformance data on Oracle systems. You are kept in the know about what worksand what doesn t and how to avoid risk when trying to achieve results.

OurCustomer Success Managers have the experience on how to drive businesstransformations on these specific products. Customer Success Managers have beenthrough these changes with countless customers trying to achieve the sameoutcomes.

OracleAdvanced Customer Success services were built with customer evolution in mind.We are an always-on service, not bound by a project or statement of work. Thismeans we stay tightly connected to changes in your objectives, challenges, andorganizational shifts.

And,as a service provided by Oracle to its customers, we are close partners withproduct development which means better alignment between your strategic plansand the product roadmap. You gain the advantage of staying ahead of changethepower to understand, leverage, and even lead innovation of the product tomaximize outcomes.


POSITION: Customer Success, Sales Director


REPORTINGRELATIONSHIP: MikeCosenza Sr. Director, Customer Success, Advanced Services Sales



As the Customer Success, Sales Director; you ll be responsible for managingthe entire Customer Success Services business within a defined set of KeyAccounts. Must possess strategic accountplanning and effective presentation skills. Must have strong collaborative skills with both internal and externalpartners. Must have extensive knowledgeof consultative selling of enterprise service solutions within large Fortune100 accounts.

Specific responsibilities:

Accountable for achieving bookingand revenue targets for named accounts

Participation in weeklyforecasting calls to provide visibility to leadership of sales pipeline statusand potential to achieve target bookings, as well as upside and downside risksto achieving target bookings

Collaborate and build strongrelationships within internal and external ecosystem ensuring proper engagementwith core teams and customers

Rigid qualification for all theleads and sales opportunities within your territory

Highly trusted individual whomaintains and expects high standards for self and team

Able to work across multi LOBs toprovide holistic solutions to customers

Tight alignment with License SalesLeaders to ensure the inclusion and attached rate in parallel of license salepursuits

Close collaboration with CustomerSuccess Delivery and Contracting teams

Manage entire deal lifecycle fromidentification of opportunity to close

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Meet or exceed revenue/bookingsobjectives

Expand current customer base andincrease net new customers

Continue to grow and build rolling 4Qpipeline

Support of your colleagues anddeveloping ideas to positively impact growth**



Theideal candidate will have extensive experience selling differentiatedservices/support offerings to address multiple customer segments, preferably withinthe SaaS application ecosystem.

Morespecifically, s/he will have the experience described below:

10-12 years of experience in sellingcomplex services solutions in the software industry

Consultative sales experience witha focus on Customer Success Services

History of building trusted advisor relationshipswith customers and internal colleagues

An entrepreneurial mindset,high-energy, and visibly passionate about playing a significant role in a rapidgrowth organization

Superior communication skills,analytical skills, thorough understanding of cloud application technology andtrends

Consistent track record of meeting and exceedingquota and key success metrics

Ability to segment account list,identifying appropriate investment of resources

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Confident leader that that valueshumility, hard work ethic and supporting colleagues for the greater good of theteam

Big picture thinker that understandsOracle s overall company mission

Believes our services positively impactthe customers business and can effectively articulate the value proposition toan executive audience

A strong focus on ownership andexecution against tight deadlines. Sales Executives will need to diligently managemultiple opportunities at any given time

Displays a balance of strategic andtactical skills, with a high level of intellectual agility and emotionalintelligence

Cross-functional teamwork skills. Able to handle tough conversations andchallenging meetings with internal and external stakeholders

Exceptional communicator who can write,present and adjust messages to meet individual audience and organization srequirements

Focuses on actions and outcomes; drivento overachieve

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A Bachelors degree is preferred. An advanced degreeis a plus.**



As part ofOracle's U.S. employment process, candidates will be required to complete abackground check, prior to an offer being extended. These backgroundchecks include:

Prior EmploymentVerification

Education Verification

Social Security Trace (U.S. only)

Criminal Background Check

MotorVehicles Records (U.S. only where required for position)

Oracle is an Equal Employment OpportunityEmployer. All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin, sexualorientation, gender identity, disability and protected veterans status or anyother characteristic protected by law. OracleSupports Workforce Diversity

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Emry Carr

Principle TalentAdvisor


Job: *Sales

Organization: *Oracle

Title: Customer Success, Sales Director

Location: United States

Requisition ID: 19000LJ0