AECOM Application Support Specialist in Alice Springs, Australia

Business Line Government

Position Title Application Support Specialist

Australia - Australian Capital Territory

Alice Springs

Job Summary

AECOM has an opportunity for an

Application Support Specialist on our program in Alice Springs, Australia. The selected candidate will analyze, evaluate, modify, configure, test and implement site-wide information systems; provide support of Operating Systems; respond to user and system problems; prepare application system specifications; identify, plan, implement and coordinate system upgrades, enhancements or maintenance; provide first and second level end-user support on a wide range of systems, including business applications, internet/intranet and web-based applications; maintain and configure virtual servers and hardware; resolve user hardware and software problems with printers, laptops and desktop PCs; maintain and configure Cisco Call managers, VoIP phones and user accounts; maintain accurate inventory of all IT equipment including networks configurations and drawings; set up computers with software, security patches, email accounts, security and network connection settings; provide technical support for Microsoft Windows 2012/Win7 and Linux operating systems; correct system network problems and coordinate corrective action with third party vendors where applicable; support remote access issues with FTP, RDP or VPN; document Information Technology procedures and generate manuals for custom applications; contact and follow up with Information Technology vendors and consultants; provide low-level support for minor internal application requirements, e.g. Microsoft Access, PHP, JSP, SQL; and research and negotiate pricing in order to make Information Technology purchases with multiple vendors.

Minimum Requirements

  • TS(PV) Security Clearance

  • CompTIA Security + Certification

  • Extensive knowledge of MS Windows, VMWare and Linux Operating Systems.

  • Understanding of TCP/IP and networks.

  • Strong interpersonal skills and the ability to work with non-technical people over the phone and in person.

  • Strong problem solving skills and a willingness to learn new technologies.

  • Ability to work in a team environment.

Preferred Qualifications

  • Formal qualifications in Computer Science or Information Technology

  • MCSE/MCSA, Redhat Linux certification.

  • Network + Certification.

  • ITIL Foundations certificate.

  • VMWare certification

  • Knowledge in Microsoft Applications.

  • Knowledge of HTML, xHTML, CSS, MySQL, PHP, JSP, Oracle helpful.

  • End-user support skills.

  • Ability to learn quickly.

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.

Job Category Information Technology

Business Group Management Services Group (MS)

Country Australia

Position Status Full-Time

Requisition/Vacancy No. 163877BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.