Verizon Cash Posting Specialist in Aliso Viejo, California
What you’ll be doing...
At Verizon Connect (VZConnect), we guide a connected world on the go.
We’re in it to win it. Today we’re the #1 global provider of fleet management solutions for both enterprise and small/medium businesses. Our consumer products, like Hum, create a more connected ride with vehicle diagnostics, emergency assistance, and WiFi. And to top it off, our partnerships with major car manufacturers help us care for more drivers with our connected technologies.
As a top 20 SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
We are seeking an experienced Cash Posting Specialist to join our cash and collections team in our Aliso Viejo office.
The Cash Posting Specialist processes all cash receipts and performs all cash application functions, including foreign bank accounts, conversions and FX gain/loss; collects, manages and provides resolution of outstanding invoices on customer accounts. This role interacts with Sales, Support, and other A/R associates to resolve invoices to payment as close to payment terms as possible and acts as a customer advocate to reach resolution on customer inquiries and disputes.
Coordinates, processes, and documents cash receipts (checks, lock-box, credit card, and ACH).
Retrieves any remittance details needed for payments.
Works closely with bank contacts to resolve issues.
Manages all credit card processing functions.
Collects receivable balances as close to the selling terms as possible.
Maintains accurate record of collection and reconciliation efforts.
Works closely with sales and support staff as needed to resolve customer disputes and assist in problem solving.
Works closely with the Accounts Receivable Manager in providing detailed information on all circumstances where the Company's assets are at risk or there is a dispute where special collection efforts are required.
Initiates contact and maintains harmonious relationships with customers, thereby enhancing goodwill and promoting the service aspect of the Company.
Manages customer inquiries received through email, Salesforce cases and telephone.
Manages and assigns Accounting cases to AR associates in Salesforce.
Reviews accounts receivable aging to ensure that customer accounts are reconciled and that all payments and customer deductions have been identified and processed.
Research exception or rejected payments.
Performs all other duties as assigned.
What we’re looking for...
You’ll need to have:
Experience equivalent to a 2-year community college education in accounting and customer service. Must have a basic understanding of accounting principles and practices of accounts receivable transactions.
2-3 years of experience working in a high-volume, customer-facing, fast-paced collections environment to include high volume cash applications, lockbox uploads, EFT and credit card posting, foreign currency and conversion.
Even better if you have:
Experience working for a SaaS (Software as a Service) company preferred.
Proficient in Word, Excel and Gmail. Experience with Salesforce.com is highly desired. Basic typing skills are required.
Excellent verbal and written communication skills and ability to work in a fast-paced, high-volume environment.
Strong interpersonal and teamwork skills.
Highly detail-oriented and demonstrates analytical and reconciliation skills.
Adaptable to change.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.