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Verizon Lead - Program Project Management in Alpharetta, Georgia

What you’ll be doing...

Migration Leads, when presented with an issue, must be able to overcome without supervision. Must be relentless in exceeding customer expectations while obtaining strategic cost savings. They make decisions that enhance outcomes. Improving scripting and collateral used by contractors to communicate with customers. When all work is complete and fully vetted, approval granted by senior management. Leads are given a desired outcome and then think creativity to implement. For example, when grooming tools are in development and we cannot migrate customers, employees find another way through IN/OUT orders to accomplish cost savings. They give direction to the provisioning and operation teams to ensure all migrations and disconnects get worked to completion. This often involves them working with other groups and joining customer calls to determine the correct course of action. Communication with challenging intelligent customers is paramount and they must have firm understanding of the latest technology and project management skills. The ideal migration manager is 50% sales/service skills (engaging customers to migrate) and 50% project management/telecom.

  • Performing End to End customer migrations.

  • Developing the process and procedures to execute on cost savings initiatives.

  • Providing cross functional management of resources.

  • Leading calls and successfully manage projects.

  • Navigating complex customer migrations.

  • Creating successful processes and assisting with management of contractors and internal stakeholders to achieve success.

  • Creative several versions of talk tracks to anticipate different scenarios.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Four or more years of relevant work experience.

  • Experience with Microsoft Office Suite with knowledge of Excel.

Even better if you have:

  • Master’s degree.

  • Experience in the technology and/or telecommunications industry.

  • A professional certification (PMP).

  • Knowledge of corporate financial planning, reporting & analysis, and costing/profitability methodologies and processes.

  • Ability navigating multiple internal systems to identify and execute complex migrations.

  • Ability to work with cross-functional teams.

  • Knowledge of key systems such as Optima, eASR, PC, BGW, Order Entry, TCOMS, FRR, and VECRM.

  • Proficiency in Essbase, Smart View, Hyperion Planning, and Hyperion Strategic Finance.

  • Excellent communication skills and ability to focus on the details.

  • Advanced knowledge of Microsoft Excel and PowerPoint.

  • Ability to handle large quantities of data and create Excel pivots, VLOOKUP, etc.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

REQNUMBER: 533797-1A

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