Comcast Mgr 1, Telesales in Alpharetta, Georgia

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for collaborating with the Telesales leadership to develop

and ensure the execution of product sales strategies that retain

subscribers and generate and increase revenue to ensure that subscriber,

financial, and operational objectives are achieved. Manages a team of

Telesales professionals, ensuring delivery of outstanding customer

service and achievement of aggressive performance and sales goals.

Coordinates and directs day-to-day telesales efforts of the assigned

Telesales Representatives to meet sales revenue objectives. Provides

training and supervision, assigns representatives to territories, and

monitors performance.

Core Responsibilities:

- Manages daily activities of Telesales department, Telesales

Supervisors, and Representatives. Directs activities of Telesales

Supervisors to ensure subscriber growth goals and cash flow targets are

being met.

- Ensures that established goals and quotas for the department are

reached and motivates the department to meet these goals.

- Reviews, analyzes, and prepares reports including sales, production,

payroll, cost per sale, cost per save, sell in rates, and cash flow

contribution relative to budgeted goals.

- Ensures staff is properly trained on products and services through

formal training and one-on-one coaching and mentoring, by focusing on

the sales process to ensure maximum lead generation and high closure

rates for new business.

- Analyzes and proactively responds to quantitative and qualitative

sales and performance results. Provides feedback to staff and creates

and maintains performance review documentation.

- Develops training in the areas of selling skills, retention, and

product knowledge for all employees. Also develops and implements

incentive programs to inspire success.

- Establishes and assures adherence to budgets, schedules, work plans,

and performance requirements.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent



- Generally requires 6-9 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer