Comcast Supervisor, Telesales in Alpharetta, Georgia

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for supervising Telesales Representatives to maximize

customer growth and retention. Supports upper management by

participating in the development and execution of acquisition, upgrades,

and retention plans. Executes Telesales program to generate the sales

of products and services. Supervises all staffing, sales, and inventory

functions for large Telesales organizations. Interfaces with other

internal sales and marketing groups to coordinate programs and adhere to

distribution channel requirements. Coordinates and supervises

day-to-day telesales efforts of the assigned Telesales Representatives

to meet sales revenue objectives. Customarily and regularly directs the

work of at least two or more other full-time employees or their


Core Responsibilities:

- Leads and monitors activities of Telesales Representatives to ensure

effective performance. Provides motivation to Representatives through

individual contact, goal setting, periodic meetings, and recommendation

of incentive plans.

- Provides direction to employees according to established policies and

management guidance. Administers Company policies that directly affect

subordinate employees.

- Ensures that established goals and quotas for the department are

reached and motivates department to meet these goals.

- Trains staff on products and services (through formal training and

one-on-one coaching/ mentoring) by focusing on the sales process to

ensure maximum lead generation and high closure rates for new business.

- Assures adherence to budgets, schedules, work plans, and performance


- Ensures 100% compliance of FCC "Do Not Call" policies.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent



- Generally requires 4-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer