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American Water Mgr Opns in Alton, Illinois

Diversity of ideas, thoughts and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and celebrated and where every employee feels engaged and included makes us safer, stronger and more successful. We encourage, honor and celebrate differences in our employees, including race, gender, spiritual practice, ethnicity, age, nationality, military/veteran status, sexual orientation, physical capabilities, education and personal style to name just a few. Diverse employees make us more successful in serving our very diverse customers across the country.

Primary Role

Responsible for managing the development, management, and operation of the facilities and personnel of the Company engaged in the functional area of water and/or wastewater field operations.

Key Accountabilities

Prepare and control regional construction, operations, and maintenance within established budget limitations. (10%)

Direct the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. (10%)

Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. (10%)

Develop and direct cost effective solutions to meet customers’ expectations and technical requirements and to encourage best practice and innovation throughout all operational areas. (10%)

Implement effective reporting processes. Provide analysis and support to Operations Director with information required for various reports, budgets, and business plans. (10%)

Implement and foster the coaching and development of employees, including idea generation, within respective functional areas. (10%)

Support Directors and local operational managers in ensuring effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.

Continue to reinforce the importance of developing a diverse workforce.

Support the Business Development function in the operational analysis pricing in both the regulated and non-regulated markets.

Work collaboratively with other functional leads to mitigate business risks.

Implement effective communications at all levels of our operations.

Provide effective leadership that will enhance our abilities to beflexible to changing business environments.

Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. (40%)


Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business.

Knowledge of company policies and procedures.



7-10 years managing operational areas and operating units, and managing and meeting performance targets.


Bachelor’s Degree in operational discipline, management, or related technical discipline or equivalent experience.

Advanced degree preferred.


Prioritizes & Role Models Safety


Develops Talent

Plans, Aligns, & Directs

Drives Engagement

Decision Quality

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.