Hilton Account Executive HWS – The Netherlands in Amsterdam, Netherlands
The purpose of the position is to support in managing a portfolio of clients in the Netherlands, selling all Hilton properties worldwide, working under the direction and guidance of the Account Manager. The primary role for this position is to generate new opportunities through active telesales, handling group enquiries and drive conversion in MICE segment. In addition the account executive supports with initiating & organising sales and client activities such as workshops and roadshows.
What will it be like to work for Hilton?
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What will I be doing?
To support in managing an assigned portfolio of clients in the Dutch office, increasing business and share from them.
Planning Activities 20%
•Works with key stakeholders and departments structuring activities and resources so overall objectives are met.
•Supports with development and organisation of sales & client activities as per the marketing plan
•Supports with accurate cost control as per budget plan
•Plans & coordinates joint sales trips in the designated territory in the most efficient and optimal way.
•Researches & identifies potential new accounts and assuring the corresponding sales activities to win these customers.
Pro-active Sales Activities 40%
•Implements the use of basic sales techniques / principles as set out in the Commercial College and Hilton loyalty programs.
•Researches and helps to identify business opportunities for Hilton Hotels and reports findings to management accordingly.
•Deploys structured telesales actions to acquire & qualify new potential accounts.
•Explores opportunities in specific vertical markets as agreed with the account manager.
•Develops relationships and partnerships with (key) accounts, prospective accounts and other accounts in the determined territory.
•Supports to maintain and develop the production of (key) accounts through exploring all opportunities available at all levels within the company through Total Account Management
•Helps to elevate prospect accounts to managed accounts through monitoring return on investment on sales activities and account development.
•Presents the Hilton hotels in a professional manner towards negotiating partners in line with Hilton’s Values.
•Supports to reach agreed goals and to deliver incremental revenue for all Hilton hotels.
Group Lead Management Activities 40%
•Manages various group enquiries simultaneously in a timely manner.
•Goes above & beyond to drive lead conversion in the MICE segment.
•Oversees proper controls and systems to ensure performance.
•Enforces policies and procedures to improve overall operations and effectiveness.
•Ensures Terms & Conditions negotiated with customers are checked / validated by Legal where necessary.
•Supports Account Manager to ensure accurate communication of sales promotions and information.
•Delivers accurate account production overviews & forecasts.
•Maintains close relationships with (key) hotels & drive accurate follow ups on pending opportunities.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
•Operates within prescribed budget parameters
•Ensures the use of Salesforce to it’s full extend
•Participates in industry events and represents Hilton at national specialist trade fairs and workshops, agreed by the Account Manager.
•Updates Sales Manual and other department related documents.
•Comply with all policies, systems and procedures as laid down by Hilton.
•The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework.
•Additional supportive functions as appropriate
What are we looking for?
Specific Job Knowledge, Skill and Ability
The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.
•Good presentation skills
•Persuading and influencing skills
•Attention to detail
•Able to oversee multiple deadlines and priorities
•Good knowledge of market segments and pricing strategies
•Understanding of competition and marketing strategies
•Able to manage conflict
•Good in interpreting and analysing data
•Effective collaborative skills to build positive relationships with internal and external stakeholders
•Proficient in Microsoft Office applications
•Understanding of sales process; tools, measurements and systems.
Title: Account Executive HWS – The Netherlands
Requisition ID: EUR013KB