Monsanto Customer Interface Specialist for German Market (M/F) in AMSTERDAM, Netherlands
We are looking for a Customer Interface Account Specialist with native German language skills to join our International team in Amsterdam (NL).
The Customer Interface Account Specialist operates within the European & Middle East Customer Care organization.
As such, you will be responsible for supporting and providing services to our customers in Germany, working very closely with our local Sales team.
Among your main responsibilities, we can find :
Proactively provide order, supply availability, and product updates to assigned accounts, executing upon opportunities that increase customer loyalty
Understand marketing and operational programs related to your customers, and accurately explain and answer questions related to customer eligibility and program details for customers
Develops understanding of the type, structure, go-to-market, and needs of customers in region, and utilize that knowledge to manage and anticipate customer requests
Proactively seek customer feedback -- regularly via phone and periodically in person -- to review satisfaction level, identify bottlenecks, and propose internal solutions to improve customer experience
Receives and creates customer sales orders in the CRM tool, validating all components prior to submission and ensuring that customer requirements related to header information, shipping, product detail, pricing, and discounts are accurately captured to facilitate smooth operational processes and optimize efficiency
Interact with and manage internal communication with Commercial team, Team Leads, Finance, Credit, and other support functions
Responsible for creation of cases in the CRM tool to communicate necessary changes to existing orders in SAP, and partnering with Customer Operations counterparts to ensure execution
Participates in S&OP process as defined by manager to promote ongoing understanding of supply and optimization of resources
Maintains an ongoing understanding of supply for products relevant to your customers, leveraging partnership with Customer Operations, supply reports, and resources from the CRM tool, and promoting more knowledgeable first-line support to the customer
Partners with Customer Operations counterparts to ensure accurate processing, management and timely delivery of customer orders, and utilizes CRM tool and reports to keep a constant pulse on orders pertaining to assigned customers or region
Proactively escalates to Team Lead or Process & Governance counterparts process bottlenecks that negatively impact the customer experience, and suggest possible improvements or routines that can reduce the customer effort
Adheres to proper communication flows and processes, utilizing the CRM tool, when sharing internal business information (i.e.. Order, supply, delivery, information)
You are a native German speaker.
You hold a Bachelor's or Master’s Degree in Business or other related field and have ideally 1- 2 years of relevant customer service or sales experience as well as a previous experience working in teams.
You are recognized for your strong time management & organizational skills and your ability to work in a fast-paced environment, and handle multiple tasks simultaneously while ensuring data accuracy.
Excellent verbal & written communication skills (Ability to build relationships via phone) are required.
In addition, we expect you to :
Have proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Be Self-motivated to take personal responsibility for outcomes that impact our customers and business
Be Strong problem-solving and trouble-shooting skills
Preferred (but not required):
Experience working in Salesforce.com or other CRM tool
Advanced Excel skills and experience performing analysis in Excel
Previous agricultural business knowledge
What we offer :
7-months Monsanto work contract
Great development opportunities for talented candidates
Nice international working environment with friendly colleagues,
Office easy to access by Public Transportation (2-minutes walk from Sloterdijk station)
Who is Monsanto?
Monsanto is an agriculture company with more than 20,000 employees focused on making a balanced meal accessible to everyone. We work to help farmers produce food in a more sustainable way. We think about how our food is grown so farmers have the tools they need to have better harvests.
We believe that bringing diverse perspectives together is the most effective way to develop creative solutions to some of the world’s biggest challenges. Career opportunities at Monsanto range from farming, plant breeding and engineering to marketing, environmental science, IT and many other areas. We’re always looking for exceptional professionals interested in developing a strong career while collaborating to develop solutions for sustainable agriculture. Sound like a job for you?
Why work with us?
· Life at Monsanto means collaborating with dedicated professionals in a stimulating environment.
· Our people demonstrate our winning culture through positive and meaningful relationships.
· You will work with market leading brand products in a global organization.
· We provide competitive salaries, excellent benefits, and some of the best career development opportunities in the industry.
· Monsanto is named Great Place to Work in many countries around the world.
· Join our global team where your contribution will make a real difference!
Organization: EME Supply Chain51171815_
Title: Customer Interface Specialist for German Market (M/F)
Location: Europe Middle-East-Netherlands-Amsterdam-Amsterdam
Requisition ID: 01PF0
Job: Customer Operations & Support
At Monsanto, we value a diverse combination of ideas, perspectives and cultures. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, age, sex, sexual orientation, gender identity, gender expression, status as a protected veteran, or status as a qualified individual with a disability. If you need a reasonable accommodation to access the information provided on this website, please for further assistance.access our disability accommodations process
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