Hasbro French/Dutch Customer Service Representative in Amsterdam, Netherlands
Hasbro SA, based in Delemont Switzerland, manufactures and sells Hasbro toy and games products around the world. Hasbro European Trading BV ('HET') is Hasbro SA’s distributor in Europe, which sells to Hasbro SA’s customers in all major European countries. Hasbro International Trading BV ('HIT') is Hasbro SA's distributor for Direct/FOB sales in Europe Hasbro BV ('the Company') provides sales/marketing and other services to HET and HIT in the Netherlands. Hasbro Emerging Markets BV ('the Company') provides services to Hasbro SA in supporting its third party distributor markets.
Please note: fluent French/Dutch is required to be successful for this position
Main purpose of the role
To actively participate as a member of the Benelux Customer Services team delivering all Benelux customer requirements, orders, quotes, images, and reports throughout the year, through periods of peak volume, and covering planned and unplanned absence.
To resolve routine and non-routine enquiries, work as a team player, meet deadlines and deliver the highest service to Benelux customers of HET and HIT.
Deliver best practice, quality, and accuracy in processing the Benelux orders book for chargeable orders, FOC orders, close out, blocked orders, reworks, catalogue launches, product launches and period ends. Complete Customer Service tasks such as pricing approvals, creating internal POs, and tracking JMA spend and any other such tasks that support the business
Deliver Hasbro product information and copy text, images in pack/out pack/lifestyle, videos and 360 images where required to the Benelux customers in line with their critical paths for both 1) item set up and 2) for ecommerce excellence.
Have a clear understanding of Benelux Business objectives and account promotional activities and support the delivery of Benelux Activation plans, business 'must do' activities, Product Launches, and period ends/quarter ends across the team as a priority.
Adhere to all SOX processes ensuring 100% compliancy, ensuring outstanding levels of quality and accuracy within all transactions.
To take personal responsibility for achieving excellent levels of customer service and customer satisfaction when dealing with any Benelux customers of HET and HIT, both internal and external.
Hasbro operates in a dynamic business environment and must adapt accordingly, and all employees must be flexible and undertake any other duties as and when required to meet the commercial requirements of the business.
Proven ability to work highly effectively with Customers internal and external
Excellent administration and organizational skills
Capable, complex problem solver
Good PC skills - MS Word and Excel - and the ability to learn new packages
Minimum 2 years in a customer service environment
Languages: Dutch, French and English
Experience of EDI problem solving