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Cummins Inc. ENGINE FIELD SERVICE TECHNICIAN - LEVEL II in Anchorage, Alaska

ENGINE FIELD SERVICE TECHNICIAN - LEVEL II

Description

Extraordinary Technology Requires Extraordinary People!

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and tools, you’ll deliver solutions that build your knowledge base and fuel your career in the greater Alaska area.

Expectations for the Anchorage, AK - based Field Service Diesel Engine Technician: Level II;

  • Diagnoses and completes less complex repairs to engines at the customer’s site.

  • Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

  • Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

  • Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

  • Completes required documentation, such as service reports, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

  • Identifies additional service opportunities with customer.

  • Completes training in line with skill and business requirements.

  • Maintains service vehicle, facilities and tools for cleanliness and proper operation.

  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

  • Ability to be on call.

  • Understand and demonstrate Cummins values.

  • Ability to work in a fast pace and ever-changing environment.

  • Ability to travel and work in remote locations throughout Alaska.

  • Technician to provide their own basic tools.

Qualifications

Skills

  • Skill Level A

  • Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision.

  • Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line, and Guidanz.

  • Familiar with basic warranty/policy terms.

  • Capable of developing collaborative working relationships.

  • Able to identify opportunities for work process improvements.

  • Can resolve common technical problems.

  • Skill Level A plus:

  • Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision.

  • In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision.

  • Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products.

  • Ability to identify and up sell further service and repair opportunities.

Education, Licenses, Certifications

  • Apprentice Trained Engine Technician (Preferred)

  • Vocational diploma from relevant technical institution (Preferred)

  • Locally valid driving permit

Experience

  • Three to five years field service work experience.

  • Intermediate level knowledge of and/or experience with engine products.

  • Customer service experience.

Compensation and Benefits

  • Base hourly rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

  • At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

  • Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to work with ground-breaking products and technology? Apply for this opportunity to start your career with Cummins today.

Job SERVICE

Primary Location United States-Alaska-Anchorage-US, AK, Anchorage, Cummins Northwest

Job Type Shop

Recruitment Job Type Technician

Job Posting Mar 12, 2019, 4:25:34 PM

Unposting Date Ongoing

Req ID: 19000088

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