Thermo Fisher Scientific Site Specialist II in Ann Arbor, Michigan

Job Description

Thermo Fisher Scientific (NYSE: TMO) is headquartered in Waltham, MA, and is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual sales of more than $10 billion, we employ 34,000 people and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. We offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike.

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UnityTM Lab Services is a business segment that supports the Customer Channels Group, which provides critical outsourced on-site services at customer locations focused on improving supply chain and research operations efficiency and effectiveness. Examples of these services are Stockroom and point-of-use inventory management, sourcing and order management, dock management, asset management, and laboratory support services including glassware washing, gas cylinder management, and media preparation. We provide services at over 400 customer sites globally, which deepens the customer relationship and creates value for our customers through improved productivity, data to drive decisions, and lowered operating costs.

Position Summary:

This position is focused on service delivery excellence for UnityTM Lab Services. Specific activities relative to the job function could include: glassware washing, material handling, biological material shipping, dock management, Biohazardous waste management. This position will utilize the basic functionality of systems and applications relevant to the job function, such as: the Microsoft Office suite of programs. Customer interface communication skills are also required.

Essential Functions:

  • Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties.

  • Makes decisions with the assistance of the Site Supervisor/Manager (and Team Lead).

  • Communicates with supervisor any customer issues or potential problems.

  • Utilizes basic systems as required by job function.

  • Accesses & utilizes Thermo Fisher Scientifics’ Intranet and SharePoint document management system.

  • Works effectively with a diverse cross-functional team.

  • Embraces Practical Process Improvement (PPI) methodologies.

  • Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.

  • Performs other duties as assigned by management

Job-Specific Duties may include:

  • Glassware Washing:

  • Daily pickup of dirty glassware from labs, wash and sterilize and redistribute to satellite storage areas.

  • Provide glass washing and sterilization services maintaining a constant supply of clean and sterile lab glass.

  • Maintain glass wash schedules and is flexible to handle emergencies.

  • Perform inspection of glassware for cracks, breaks, and scratches contacting the Supervisor/Manager/Team Lead with all pertinent information for replacement.

  • Maintain glass wash statistics as decided upon by Thermo Fisher Scientific and customer.

  • Maintain inventory of glassware in locations throughout the facility.

  • Maintain required supplies for glassware washing and sterilization operations.

  • Follow all GLP/GMP guidelines as required.

  • Biological Materials and Dry Ice Shipping

  • Dock Management

  • Biohazardous waste Management and removal


Minimum Requirements/Qualifications:

  • 1-2 years of similar experience is required

  • Must be able to read, write and speak English

  • Must possess a High School Diploma

  • Experience in laboratory setting or services preferred

  • Must display a high level of confidentiality for both the customer and Thermo Fisher Scientific

  • Must maintain Thermo Fisher Scientifics 4I Values

Non-Negotiable Hiring Criteria:

  • Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.

  • Must deliver excellent customer service to include maintaining a professional appearance at all times.

  • Must possess the operating skills to learn to enter data in various systems as necessary.

  • Must possess the organizational skills to multi-task and meet deadlines as needed.

  • Must be able to use a computer and possess basic skills in Microsoft Office suite of software.

Working Conditions:

  • Works primarily at customer locations, in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments

  • Extensive walking is required

  • Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs unassisted

  • May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)

  • Must be able to use material handling equipment such as push carts and pallet jacks

  • Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves

  • Some areas require steel toe shoes, bump hats and/or safety glasses

  • Must be able to work overtime as required

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.