Oracle Onsite Technical Account Manager - Atlanta, GA in Annapolis Junction, Maryland
As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
Analyzes business needs to help ensure Oracle solution meets the customer s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.
8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Onsite - Atlanta, GA
Technical Account Manager PaaS Database Platform Services
Brief Posting Description
Within Oracle NATAG Consulting Organization, the PaaS Database Platform Services practice provides cloud platform architecture and delivery services to ensure successful implementation of customer solutions involving the Oracle Cloud Infrastructure, Oracle Database and Oracle Applications Unlimited product suites.
This position will be responsible for providing customers with the guidance and support needed post implementation to ensure successful and most effective use of Oracle s cloud products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle s Cloud products and related implementation services.
Essential Duties and Responsibilities
As an Oracle Technical Account Manager (TAM ) you will serve as the primary contact for the administration of Oracle Consulting Services and other Global Customer Support responsibilities as deemed necessary for the overall success of assigned client accounts.
You shall provide the following support services:
Prepare and maintain quarterly reports, analysis and recommendations based on client usage of their purchased platform;
Document the contact details for key Oracle contacts and up to 5 (five) technical and/or end user contacts (Customer Contacts ) and Oracle s escalation procedures (Joint Contacts and Escalation Guide );
You will perform the following key deliverables for your clients:
Maintain Project Log to keep track of customer requests;
Present platform review and recommendation reports;
Maintain Joint Contacts and Escalation Guides;
Review all Oracle Support Services activity, including Service Request (SR ) activity in connection with individual SRs logged by your Customer Contacts. The review may consist of status reports, next steps, if any, and review of SR priorities;
Serve as a designated point of contact for Severity 1 (collectively, Critical SRs ) and Oracle Cloud services incidents (Incidents ). You will aid in managing Critical SRs and Incidents as follows:
i.SR and Incident Management, Prioritization and Escalation;
ii. Communicate the status of your priority SRs and Incidents to your Customer Contact(s); and
iii. Facilitate communications between Oracle and your Customer Contacts.
Working to ensure that consulting scope of work and integrity are maintained.
Developing and maintaining an up-to-date knowledge on specific Oracle Cloud products and Consulting services
Oracle Cloud Certifications are required within 2 months of start date
Distinguishing Characteristics of Role:
This position will provide customer with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The TAM will act as the primary liaison between Oracle and customer with respect to the ongoing support of customer s environment. He/she will serve as strategic advisor to customer and provide application functionality, technology and implementation expertise by delivering a combination of technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development etc.) and marshalling resources as necessary to resolve problems.
Requires B.A or B.S or equivalent experience
10 years Tech Lead or Project Manager experiences on Oracle technology
5 years experience of Oracle Database technology as a DBA
5 years experience of Oracle Applications Unlimited - EBusiness Suite or PeopleSoft or Siebel or JD Edwards as a DBA, including System Administration role.
Managing teams of 3-5 resources
Server and application sizing and capacity planning
Server and application tuning for performance and scalability
Understanding of high availability and disaster recovery requirements
Understanding of Server consolidation and DB re-platforming
Understanding of Database and Cloud security implementation
System infrastructure knowledge, understanding of Linux (OEL) preferable
Networking concepts and design preferable
Oracle Database and application server internals preferable
Project Management certification or extensive Project Management experience across global and diverse organizations
Conveys information, thoughts, and opinions by writing or speaking in a persuasive manner appropriate to the audience.
Listens carefully and attentively, and clarifies and confirms the understanding of others messages.
Demonstrates an understanding of the implicit (emotional) message as well as the explicit message of any communication.
Influencing and Negotiating
Uses numerous points or arguments that appeal to others interests when pursuing an idea or proposition.
Creates a favorable negotiation environment to support own case.
Thoroughly understands the customer s business environment, practices, and core processes.
Networks with relevant decision makers at appropriate intervals.
Planning and Organizing
Plans tasks and projects and defines the resources needed for achievement of deliverables.
Anticipates potential problems and develops contingency plans to avoid them.
Demonstrates resourcefulness by exploring a range of alternatives and options to resolve problems.
Quickly recognizes new problems and develops solutions within appropriate time scales.
All candidates must be legally entitled to work in the US.
No work visa transfer or sponsorship is available for this position.
Title: Onsite Technical Account Manager - Atlanta, GA
Location: United States
Requisition ID: 190010SV
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