Aetna Plan Sponsor Svc Cnslt in Arlington, Texas
Req ID: 51582BR
We are looking for a detail oriented individual to join the Medicare Pend team. Plan Sponsor Service Consultants (PSSC) reconcile transaction errors received from the Centers of Medicare and Medicaid Services (CMS) via research or outbound call, resolve internal discrepancies, process administrative updates for existing members and create retro review packages as needed.
A PSSC must be able to meet the demands of a high paced environment with tight turnaround times while maintaining quality metrics. Participate on team, regional, or company-wide projects as assigned.
Excellent verbal and written communication skills are required, as is the ability to develop and maintain collaborative working relationships. Candidate must be proficient in Microsoft Excel. Microsoft Access skills are a plus. Experience with Aetna's HMO Eligibility (GEBAR), IOP and ICWS preferred.
The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.
Functional - Administration / Operations/Data Entry/4-6 Years
Functional - Customer Service/Customer service - production environment/4-6 Years
Functional - General Management/Process & quality improvement/1-3 Years
Technical - Database/Microsoft Access/1-3 Years/End User
Technical - Desktop Tools/Microsoft SharePoint/1-3 Years/End User
General Business/Maximizing Work Practices/FOUNDATION
Leadership/Driving a Culture of Compliance/FOUNDATION
Considered only for current internal teleworkers (in a specific region, state, or city)
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Customer Service