Deloitte Manager, Design Strategist in Arlington, Virginia

Manager, Design Strategist

Are you passionate about design strategy and want to apply yourdesign thinking skills to implementing transformative change for our customers?Our strategists are highly skilled in one or more discipline of design (e.g.communication, product, service, and interaction). They are focused on using thehuman-centered design process to solve problems for our government clients . A career within our growing Customer Strategy and Applied Design practice willoffer you unique exposure to consulting capabilities, industry expertise andtrusted methodologies, as well as cutting-edge creative prowess. Apply today!

Work you ll do

As a Design Strategist in our practice you will:

Create design-led approaches to complex problems involving people, processes and systems

Manage the coordination of a multi-disciplinary team of researchers, designers, technologists and business experts in a way that leads to bold ideas and mission effectiveness as well as operational efficiency

Design, plan and execute user research

Collaborate with designers, strategists and technologists to turn insights from research into solutions to business and social challenges

Synthesize and communicate research insights and findings in compelling and immersive ways, using a variety of mediums

Craft compelling stories and visual models to communicate discoveries

Lead client-facing conversations that may challenge established perspectives on processes, systems and customers

Interpret client input and adjusting communication and narrative accordingly

Lead the synthesis of multiple work streams into a coherent and powerful narrative about the future, often within a digital context

Direct and produce tangible outputs at different stages of the design process, including personas, journey maps and service blueprints

Work side-by-side with account leaders to set project direction and to identify new business opportunities direction and to identify new business opportunities

The team

Our Customer Strategy & Applied Design team focuses on helpingclients discover, design, and prototype customer growth strategies andinnovation portfolios to create and drive change in a digital world. We bringknowledge and offerings to uncover the behaviors, motivations and preferencesof our clients customers and develop new experiences for them. Our team ofprofessionals has deep capabilities in strategy, customer experience, digitalstrategy and innovation within the Government and Public Service market.

We deliver set of customer focused work:

Customer Strategy | Help clients build capabilities to betterunderstand customer and citizen value drivers and make choices about how tobest serve the markets and segments through digital, social, and mobilechannels; optimize program and service decisions and shape the most strategicissues on the customer and citizen engagement agenda

Customer Experience | Help clients improve the quality,nature and power of interactions between the customer, citizen and the organizationacross the lifecycle of awareness, engagement and service at each and everytouch point.

Applied Innovation | Help clients rapidly design, prototype andlaunch new businesses, programs and experiences, translating insights on humanbehavior from design-led methods into offerings and technologies that delightcustomers and drive mission success

Digital Strategy | Help clients understand, envision andarticulate digital as a strategy aligned with their organization s mission andagenda and then craft a plan to embed everything they do with the latesttechnology solutions and business models to compete in the marketplace forcustomers and talent



Bachelorsor Master s degree in a relevant field (business, design, consulting, strategy)with a minimum of 8 years work experience

5or more years of experience in human centered design, service design, designresearch, business design, or customer experience projects

Demonstratedexperience as a client-facing advisor in the Federal sector

Robustprofessional network in the design community, both in and out of government

Abilityto obtain and maintain a security clearance as needed


Previousprofessional services or consulting experience

Experiencein a traditional design discipline (Architecture, Industrial Design, GraphicDesign, Interaction Design)

How you ll grow

At Deloitte, our professional development plan focuses on helpingpeople at every level of their career to identify and use their strengths to dotheir best work every day. From entry-level employees to senior leaders, webelieve there s always room to learn. We offer opportunities to help sharpenskills in addition to hands-on experience in the global, fast-changing businessworld. From on-the-job learning experiences to formal developmentprograms at Deloitte University, our professionals have a variety ofopportunities to continue to grow throughout their career. ExploreDeloitte University, The Leadership Center. at


At Deloitte, we know that great people make a great organization. Wevalue our people and offer employees a broad range of benefits. Learn moreabout what working at Deloitte can mean for you. at

Deloitte s culture

Our positive and supportive culture encourages our people to dotheir best work every day. We celebrate individuals by recognizing theiruniqueness and offering them the flexibility to make daily choices that canhelp them to be healthy, centered, confident, and aware. We offerwell-being programs and are continuously looking for new ways to maintain aculture where our people excel and lead healthy, happy lives. Learnmore about Life at Deloitte.

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Category: Management Consulting

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