Deloitte Production Support Specialist in Arlington, Virginia

Production Support Specialist

Do you enjoy cutting edge technology and solving difficult problems? Are you interested in working across a variety of areas from requirements to architecture, testing, deployment and beyond? If so, Deloitte could be the place for you!

Harnessing the power of emerging technologies requires you to overcome complex systems integration challenges, both within your own organization s walls, and with your external partners, suppliers, and clients. A career at Deloitte will put you on the front line, supporting clients tasked with the most critical technical challenges.

Work you ll do

  • Provide technical support to software applications for government agency

  • Liaise with Tier I and II groups

  • Prioritize and resolve issues quickly

  • Use BMC Remedy Action Request System 8.1 to track tickets

  • Use Toad of Oracle to: write SQL queries and analyze tables / grants/ functions/procedures/ packages /triggers

  • Provide technical validation for knowledge base articles

  • Determine reoccurring issues within the various CA applications and participate in problem management activities and release planning

  • Create Standard Operating Procedures for other groups to help with their knowledge of the application and help decrease the time needed to resolve issue

  • Show initiative to continuously improve production support team processes

The team

Systems Engineering

Our Systems Engineering team delivers large-scale software applications and integrated systems, and assists clients with architecture design, assessment and optimization, and definition. We develop service-oriented architecture (SOA) and other integration solutions to enable information sharing and management between business partners and disparate processes and systems, and we deliver technology enablement to support CIO services transformation.

Systems Engineering professionals focus on key client issues that impact the core business by maximizing operational value, driving down the cost of quality, and enhancing technology innovation. Our teams deliver a wide range of services, including application architecture design and optimization, application modernization, business process management and solution integration, custom application design and development, and large-scale technology delivery program efforts.

Qualifications

Required:

  • Bachelor's degree

  • Active secret clearance

  • At least 3 years of technology consulting or other relevant industry experience

Preferred:

  • Experience working independently with minimal supervision and guidance

  • Strong problem solving and troubleshooting skills with experience exercising mature judgment

  • Proven experience effectively prioritizing workload to meet deadlines and work objectives

  • Demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience

  • Proficiency in word processing, spreadsheet, and presentation creation tools, as well as Internet research tools Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.