Oracle Programmer Analyst 1-IT in Arlington, Virginia
Programmer Analyst 1-IT
Mission for Operations Manager
The mission for the Operations Manager is to drive operational costs and efficiency at scale by managing the ongoing support of client engagements/programs of the Opower and DataRaker platforms. Utilizing a combination of operational excellence and workflow management, the Operations Manager provides a clean stream of client deliverables to the utility’s end customers through a 24/7 operations center. The Operations Manager utilizes their knowledge of process optimization to identify areas of operational weakness, drive process improvements, and advise operational tooling prioritization for cross-functional internal teams, ensuring operational viability and risk mitigation at present as we work towards the scalable future.
No specific work experience required. Preference for:
- Engineering degree (Industrial, Chemical, or like preferred)
Ongoing Operations (within 3 months)
Learn SQL well enough to construct ad-hoc queries as necessary
Learn application infrastructure well enough to determine the impact of various changes
Learn vendor ecosystem understanding the impacts of changes
Learn how various configuration issues and client data issues manifest in our system and how to quickly classify and resolve known failure classes
Identify and clearly communicate relative priority of fixing problems
Able to recognize early when timelines will be slipped and pull additional resources to meet requirements
Communicate status updates to internal teams and vendors
Ask for help when needed
Ensure client commitments/expectations are met “whatever it takes”
Do no harm (Don’t solve a problem in a way that hurts other teams or clients)
Weekend work is periodically required for this role as prescribed by the needs of the product lines supported
Organized and detail-oriented
Able to effectively prioritize competing tasks
Calm under pressure
Ability to ask for help when appropriate
Ambition to advance in a process optimization or technical investigation field
Detailed Description and Job Requirements
Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.
As a member of the IT organization, provide testing and basic analysis of situations/data that support Oracle's standard infrastructure systems.
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. BS or equivalent experience in programming on enterprise or department servers or systems.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Job: Information Technology
Job Type: Regular Employee Hire