CACI International VTC Operations Engineer in Arlington, Virginia
Duties and Responsibilities:
Manage and maintain Multimedia Streaming Systems and Video Teleconferencing (VTC) units ranging from simple desktop to more complex integrated AV systems.
Design and implement new hardware and software configurations for video teleconferencing and telecommunications/multimedia equipment
Provide first line fault monitoring on the customers networks making best use of available network management tools.
Identify, isolate and classify network faults identified either manually or via available network management tools.
Assist with individual set-up for AV meetings/sessions, to include providing user training and support
Receive, confirm, and classify network reported faults identified by customers or performance management tools.
Responsible for documenting and recording all details of the identification and resolution of any network faults on the customer networks using the help desk ticketing software
Take responsibility and ownership of any identified network or customer reported faults and monitor all actions taken to resolve the faults
Provide extensive troubleshooting and testing of videoconferencing audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.)
Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, and networks.
Document incidents, including opening case, updating with current status and timely closure. Test, configuration, and troubleshooting of IP and ISDN networks in support of videoconferencing and A/V equipment
Coordinate and schedule equipment testing and pre-checks in advance of VIP and high visibility events
Active Top Secret Clearance with SCI eligibility
DHS EOD Eligible (Active EOD preferred)
BA/BS or equivalent and minimum of 5 years of applicable experience, to include design, implementation, and troubleshooting support for video conferencing and A/V products from Cisco, Tandberg and Polycom
Candidate must have strong networking background to be able to troubleshoot complex network issues
Candidate must have knowledge of different protocols: H.323, H.245, SIP, ISDN and associated ports for VTC and video streaming
Able to communicate clearly and professionally with senior customers
ITIL Foundations v3
Cisco Video Network Specialist certification
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.