IBM Senior Endpoint Security Engineer in ARMONK, New York

Job Description

IBM Chief Information Office (CIO) is seeking a subject matter expert who will have the technical responsibility to provide steady state support of the IBM BigFix Endpoint Manager patching and rollout service. There will be a project lead to provide direction. This service will cover all 500,00 IBM endpoints including Windows and Linux and is implemented with the IBM BigFix software product. The service is owned by CIO and this individual will be a team member of the BigFix Delivery team. As daily usage and administrator of the BigFix Service knowledge of this service and its usage is very important for the qualified applicant.

The ideal candidate would possess a unique blend of endpoint management and technical skills such as network monitoring, OS level management, standard patching process and IBM standards for security practices such as ITCS*

This job position will be based in Armonk, NY.


  • Monitoring the daily queue for BigFix and answering questions and requests for service

  • Verifying all network services and endpoint manager for BigFix is functioning

  • Reviewing all patching requests to ensure patching is processing accordingly

  • Working with global support as needed for server outages or failures since the servers are shared across other IBM services

  • Troubleshooting BigFix failures both for individual customers as well as geos

  • Driving all issues to resolution

  • Attending daily standup calls to ensure awareness of activities planned

  • Working with other internal support teams to ensure BigFix is providing support per normal requirements such as Win10 deployment and ISSI

Must have the ability to work in the US without current/future need for IBM sponsorship.

Required Technical and Professional Expertise

  • At least 1 year experience in IBM Endpoint manager/Tivoli endpoint manager

  • At least 2 years experience in OS level knowledge- Wintel/Linux/Solaris

  • At least 2 years experience in Network knowledge, preferred with IBM

  • At least 6 months experience in UNIX Shell, Perl, Java, scripting language

  • At least 1 year experience in Health Checking Knowledge, standard to IBM

  • Strong written and verbal communication skills as well as interpersonal skills to interact with customers, team members and executive management

  • Strong work ethic with a strong eagerness to learn.

Preferred Tech and Prof Experience

  • Experience with large scale PC Global Deployment

  • At least 3 years experience in OS knowledge, (Wintel/Linux/Solaris)

  • At least 3 years experience in ITCS104/IBM security standards

  • At least 3 years experience in Network Knowledge globally

  • At least 1 year experience in UNIX Shell, Perl, Java, etc

  • At least 1 year experience in Health Checking Knowledge

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.