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IBM Watson Health- Account Manager- Simpler in Armonk, New York

Introduction

IBM’s Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we strive to accelerate sales, deliver client engagements, and build IBM’s market eminence. If you are a forward-thinker and a curious intellectual, we welcome you to apply for your next exciting career challenge!

Your Role and Responsibilities

Every day, our Account Managers take on exciting assignments and inspire our clients, with the goal of bringing about lasting and meaningful change. We come from diverse backgrounds, and serve clients in diverse fields including manufacturing, healthcare, financial services, aerospace, and the military. Our Account Managers share certain important traits. Most are former high-level executives and managers with serious Lean Transformation experience under their belts. Their strong leadership skills make them mentors and role models. They are always looking, listening, and learning, and when they speak, they do so honestly and with respect. They are relentlessly reflecting, looking for ways to improve and better serve their clients.

REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE

  • Thorough understanding and demonstrated application of the Simpler Business System®, which is based on the Toyota Production System®.

  • A minimum of 10 years’ deep industry expertise with increasing responsibilities, the last two of which include management of a large multi-disciplinary organization.

  • Understanding of business operations, key growth strategies and in-depth business function tactics.

  • High-level problem-solving skills with significant hands-on process improvement experience including ability to turn strategy into action by creating and sustaining standard work and teaching daily problem-solving techniques that support technical process changes.

  • Applying change management methods to increase the likelihood of successful change, build buy-in, and ensure sustainability of the change effort.

  • Mentoring and developing others on Lean operations and management systems.

  • Experience working with a variety of Simpler clients and delivery teams, preferred

  • Demonstrated ability to respectfully challenge and provide feedback to c-suite executives

  • Ability to create cohesive and high-performing teams in support of client objectives

  • Ability to describe the value of all Simpler offerings in support of client needs

  • Awareness of IBM offerings and an understanding of where and how they are deployed

INTERPERSONAL SKILLS

Account managers are proven, results-oriented leaders who can inspire an organization through their own example. Integrity and trust are of utmost importance in the achievement of desired results. Account managers must create an open and transparent atmosphere and be willing and able to work in multi-cultural environments.

Key interpersonal skills include:

  • Demonstration of Simpler’s values as espoused by the Simpler Tree

  • Ability to communicate effectively to all levels of an organization

  • Ability to work with executives and senior managers under pressure

  • Proven capability for developing and sustaining key relationships

  • Active listening

  • Ability to influence and negotiate

  • Mentoring/coaching skills

  • Presentation and teaching skills

CLIENT FACING RESPONSIBILITIES

  • Responsible for ‘owning’ the full scope of existing client engagement(s)

  • Responsible for the organic growth of existing clients

  • Responsible for developing new clients to maintain a full ‘book of business’

  • Serve as a trusted business advisor for the client’s senior leaders

  • Focus on the whole business regardless of the scope of the Simpler contract

  • Create a vision for the client’s future based on deep industry knowledge

  • Coach the personal professional development of senior leaders, creating awareness of and providing feedback on effective leader attributes for building a culture of engagement and problem-solving

  • Monitor the client’s overall improvement progress including ROI

  • Conduct regular Transformation Plan of Care (TPOC) reviews and coach leaders to toward appropriate countermeasures

  • Serve as a single point of contact for the client for all aspects of the engagement with Simpler

  • Coordinate the efforts of all Simpler employees interacting with the client. Serve as the ‘quarterback’ of the delivery team, ensuring alignment of effort and message.

  • Coach and develop the Simpler delivery team to consistently exceed client expectations

  • Encourage ‘local innovation’ to ‘meet the client where they are’

  • Engage Simpler subject matter experts and ‘best athletes’ as necessary to meet the needs of the client

  • When appropriate, connect with and incorporate IBM offerings

  • Orient new Simpler resources assigned to the client(s)

  • Deliver events (ELW/VW, VSA, RIE), as needed, in support of the client contract

  • Build long-term client relationships and ensure that the delivery team builds long-term relationships at all levels to create a solid professional network that enables the development of strategic business opportunities

  • Develop and create organic growth proposals

  • Tell the client’s story through white papers and case studies

RESPONSIBILITIES TO SIMPLER

  • Ensure compliance with all IBM and Simpler regulatory requirements.

  • Ensure compliance with the contract and that Simpler fulfills all contractual obligations.

  • Prepare and submit forecasting information for each client, including risks and opportunities for future revenue.

  • Protect Simpler’s intellectual property.

  • Report client progress to Simpler leadership. Create and maintain an A4.

  • Collaborate within Simpler’s matrixed organization to address personnel issue and support the efforts of Group Leaders to develop Simpler employees.

  • Serve as a full member of the Simpler Leadership team, suggesting improvements, providing feedback, and engaging in meetings as needed.

  • Support the growth of new business within the Industrial Sector (unrelated to assigned client(s)) by collaboratively participating on deal teams, making sales calls, networking, etc.

Required Technical and Professional Expertise

  • Bachelor’s Degree in a technical field or Organizational Development preferred

  • An understanding of broader business needs which could be demonstrated by an advanced degree such as an MBA or previous work experience.

  • Excellent English written, verbal, and presentation skills are essential; a second language is an advantage.

Preferred Technical and Professional Expertise

n/a

About Business Unit

IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

IBM intends this job to be performed entirely outside of Colorado.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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