Verizon Network Engineer - Incident Management in Ashburn, Virginia

What you’ll be doing...

When our customers have a major technology incident that impacts their critical applications and services, you’ll be there to take charge and manage the situation. You will be responsible for driving multiple activities to restore services in a way that meets or exceeds customer expectations. Your role will be pivotal to make sure that the incident management process work as planned and that we learn from these situations to continually improve.

The Assigned Client Engineer will provide dedicated support for Linux, Windows, VMware and custom application components within a complex environment. This position will serve as a customer-focused solution SME and will provide both escalation and engineering support to the customer as well as the Verizon 24x7 service desk. This is a customer-facing support & engineering role with On-Call responsibilities.

What we’re looking for...

You’ll need to have:

  • Associate’s degree or two or more years of work experience.

  • Three or more years of relevant work experience.

  • Experience managing and monitoring VMware clusters from vSphere and ESXi CLI.

  • Experience with one or more of the following VMware components: NSX, vSAN, vRealize, vRA, vRO.

  • Experience deploying and/or supporting Distributed Firewalls and/or SDNs.

  • Experience supporting Hyper-Converged hardware (Cisco, Dell, Nutanix).

  • Knowledge of LAN/WAN concepts and troubleshooting practices in an Enterprise environment.

Even better if you have:

  • A degree.

  • Ability to install, configure and support Windows Server 2008 and Windows Server 2012.

  • Ability to install, configure and support various versions of Linux RHEL and CentOS.

  • ITILv3 Certification.

  • VMware certification(s.)

  • CCNA/CCNP certifications.

  • PowerShell experience.

  • Strong communication skills.

  • Highly motivated self-starter that is able to work independently or as a member of a team.

  • Ability to act with a sense of urgency with complete follow-through – accountability.

  • Ability to work in a dynamic self-directed team.

  • Application development.

  • MS System Center, Microsoft Clustering, MS SQL Server experience.

  • SAN proficiency (EMC).

  • Active Directory.

  • LDAP.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

REQNUMBER: 484216-1A