IBM Package Consultant-CRM Applications in ATHENS, Greece

Job Description

As a CRM consultant you will be responsible for :

  • Identify and develop CRM Opportunities in Telco & E&U industry

  • Business process analysis. Translate business requirements into CRM business solutions

  • Documenting ‘as-is’ and ‘to-be’ within accurate and detailed scoping documents,

  • Act as a technical SME for client and project team focusing more on implementation, customisation and migration.

Qualifications:

  • Strong knowledge of CRM Systems and business solution implementations

  • Strong knowledge of CRM issue diagnosing and troubleshooting

  • Experience working with global teams on CRM technology implementation and maintenance projects

  • Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

  • Bsc or Msc degree in relevant field

  • Fluent english

Required Technical and Professional Expertise

  • Strong knowledge of CRM Systems and business solution implementations

  • Strong knowledge of CRM issue diagnosing and troubleshooting

  • Experience working with global teams on CRM technology implementation and maintenance projects

  • Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

  • Bsc or Msc degree in relevant field

  • Fluent english

Preferred Tech and Prof Experience

NA

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.