Comcast Analyst 3, Billing Systems in Atlanta, Georgia

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for creating and maintaining data integrity across multiple

databases. Leads less experienced senior staff in executing these

changes. Develops methods and procedures to support Systems Management

Server/IS operations. Receives and reviews change requests for rates,

campaigns, and messages from internal customers. Analyzes requests to

ensure that they meet government or operating regulations. Resolves

requests that meet established methods and procedures guidelines.

Presents special requests to management and provides cost-benefit

analysis utilizing technical knowledge and understanding of departmental

methods and procedures. Establishes user accounts and sets appropriate

permission levels based on management requests. Maintains consistency of

system configuration files between corps/databases in order to ensure

consistency of operations. Conforms to regional and corporate standards

where appropriate. Has in-depth experience, knowledge and skills in own

discipline. Usually determines own work priorities. Acts as resource for

colleagues with less experience.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Provides special project planning, implementation support, and

direction. Projects may include, but are not limited to: new service

launches, conversions, splits/merges, software upgrade communications,

new technology launches, and Data Mart creations.

- Analyzes, communicates, tests, and Q/As complex releases and upgrades

ensuring zero negative customer impact.

- Leads operations change implementation. Monitors the vendor statement

production process.

- Provides support to end users. Identifies problem causes and solutions

for billing and operations programs.

- Completes complex change requests within the required defined

timeframe incurring no late fees and with no unplanned customer or

revenue impact.

- Logs all requests and provides monthly Key Performance Indicator

reports demonstrating performance.

- Coordinates changes with vendor and Data Center. Provides 24/7

production supports when necessary, troubleshooting issues so as to have

the least customer impact.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Mandatory Skills:

  • Advanced Excel experience.
  • Strong analytical skillset.
  • Excellent communication skills

Preferred Skills:

  • SQL experience
  • CSG experience
  • Project planning experience

Job Specification:

- Bachelors Degree or Equivalent

- Information Sciences, Technology, Computer Science

-

- Generally requires 5-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer