CBRE Client Services Manager in Atlanta, Georgia
Provides oversight and management of the Regional Atlanta Market for the lease administration business line. Enabling Portfolio Services business to build up a healthy collaboration with local advisory and transaction teams, who support the growth of the Portfolio Services business through excellent client outcomes.
-Ensures delivery of the service aligned to the Portfolio Services strategic objectives and operating principles, both nationally and globally.
-Accountable for client satisfaction with operational/service performance across PS accounts/clients in the region.
-Supporting resolution and remediation of performance issues/escalations raised by clients and accounts, and acting as single point of contact for regional accounts.
-Supports in the preparation of RFP's, proposals and proposal presentations, by ensuring the sales team understand the client’s outcomes and taking an objective view, to ensure we are submitting a winning proposal, and representing PS through discussions as needed, whilst giving confidence to the client in our local/global capabilities.
-Maintain a pipeline of client sales opportunities, target and prospects, and actively champion the local area with Portfolio Services Business Development team.
-Provide internal reporting, performance status, and forecasting to Portfolio Services leadership, to enable the business to manage pipeline and business performance.
-Responsible for developing the local market operational budgets in line with the PS Finance teams and presenting these to senior leadership for review and approval.
-Act in a collaborative manner with other Portfolio Services Client Service Managers nationally to refine and improve our overall approach to excellence, client satisfaction and client outcomes.
-Working effectively with Portfolio Services Operational Leaders, in Memphis, Warsaw, Mexico, Brazil and Manila shared service centers.
-Implement and embed a program that enables Portfolio Services to better recognize and manage its commercial and operational risks and is in alignment with wider CBRE risk programs.
EDUCATION and EXPERIENCE
-Bachelor's degree (BA/BS) from four-year College or university.
-Minimum three years' experience in commercial real estate and Lease Administration.
-Minimum three years of management related experience.
-Excellent written and verbal communication skills.
-Strong organizational and analytical skills.
-Ability to provide efficient, timely, reliable and courteous service to customers.
-Ability to effectively present information.
-Ability to respond effectively to sensitive issues.
-Requires advanced knowledge of financial terms and principles.
-Conducts reporting and forecasting.
-Ability to comprehend, analyze, and interpret complex documents.
-Ability to solve problems involving several options in situations.
-Requires advanced analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES
-Proficient working knowledge of Microsoft Office Suite products such as Word, Excel, Outlook, etc.
-Knowledge of business and management principles involved in strategic planning and execution, resource allocation.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans
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