CBRE Client Services Manager in Atlanta, Georgia

JOB SUMMARY

Provides oversight and management of the Regional Atlanta Market for the lease administration business line. Enabling Portfolio Services business to build up a healthy collaboration with local advisory and transaction teams, who support the growth of the Portfolio Services business through excellent client outcomes.

-Ensures delivery of the service aligned to the Portfolio Services strategic objectives and operating principles, both nationally and globally.

-Accountable for client satisfaction with operational/service performance across PS accounts/clients in the region.

-Supporting resolution and remediation of performance issues/escalations raised by clients and accounts, and acting as single point of contact for regional accounts.

-Supports in the preparation of RFP's, proposals and proposal presentations, by ensuring the sales team understand the client’s outcomes and taking an objective view, to ensure we are submitting a winning proposal, and representing PS through discussions as needed, whilst giving confidence to the client in our local/global capabilities.

-Maintain a pipeline of client sales opportunities, target and prospects, and actively champion the local area with Portfolio Services Business Development team.

-Provide internal reporting, performance status, and forecasting to Portfolio Services leadership, to enable the business to manage pipeline and business performance.

-Responsible for developing the local market operational budgets in line with the PS Finance teams and presenting these to senior leadership for review and approval.

-Act in a collaborative manner with other Portfolio Services Client Service Managers nationally to refine and improve our overall approach to excellence, client satisfaction and client outcomes.

-Working effectively with Portfolio Services Operational Leaders, in Memphis, Warsaw, Mexico, Brazil and Manila shared service centers.

-Implement and embed a program that enables Portfolio Services to better recognize and manage its commercial and operational risks and is in alignment with wider CBRE risk programs.

QUALIFICATIONS

EDUCATION and EXPERIENCE

-Bachelor's degree (BA/BS) from four-year College or university.

-Minimum three years' experience in commercial real estate and Lease Administration.

-Minimum three years of management related experience.

COMMUNICATION SKILLS

-Excellent written and verbal communication skills.

-Strong organizational and analytical skills.

-Ability to provide efficient, timely, reliable and courteous service to customers.

-Ability to effectively present information.

-Ability to respond effectively to sensitive issues.

FINANCIAL KNOWLEDGE

-Requires advanced knowledge of financial terms and principles.

-Conducts reporting and forecasting.

REASONING ABILITY

-Ability to comprehend, analyze, and interpret complex documents.

-Ability to solve problems involving several options in situations.

-Requires advanced analytical and quantitative skills.

OTHER SKILLS and/or ABILITIES

-Proficient working knowledge of Microsoft Office Suite products such as Word, Excel, Outlook, etc.

-Knowledge of business and management principles involved in strategic planning and execution, resource allocation.

Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans