Home Depot MANAGER,CUSTOMER RELATIONSHIP in Atlanta, Georgia
The Manager, Customer Relationship ( Programs) is responsible for growing customer value utilizing email, mobile, social and any other active CRM channels through existing platforms at The Home Depot. This position will play a key role in developing the omnichannel CRM contact strategy for The Home Depot and will oversee all one-to-one
lifecycle programs. The CRM Program Manager will be responsible for executing multiple marketing to ensure program revenue and profit targets are achieved. This position will also be responsible to presenting results to the larger Home Depot organization.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
25%-Partner with executive leadership to formulate CRM strategy for assigned programs, and customer KPI targets.
20%-Oversee execution and measure ROI of all assigned CRM life cycle management programs; evaluates KPIs for measuring success against organizational objectives.
15%-Develop and maintain program level P&Ls, forecast and budget for assigned CRM programs
25%-Leverage marketing skills and customer insight data to drive innovation across customer touch points in assigned programs.
10%-Partner with and develop vendor relationships as related to CRM programs
5%-Present strategic plans and results to executive leadership
NATURE AND SCOPE
Position reports to the Sr Director, CRM.
No direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 4 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
The ability to manage multiple projects simultaneously.
Knowledge, Skills, Abilities and Competencies:Must possess the ability to think strategically and thrive in a matrix organization
Must possess the ability to communicate clearly to cross-functional stakeholders We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.