Req ID: 48671BR

POSITION SUMMARY

The NAT Account Manager develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in an assigned book of business. Achieve cross-sell growth, retention targets & customer satisfaction levels.

Fundamental Components:

Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention. Follows through on outstanding issues to the point of resolution (e.g., claims and administration issues). Offers creative product and service solutions to address client's evolving needs. Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Executes tactical components of the account teams business plan for each customer. Collaborates with account team members and functional support areas on more complex product or service issues to ensure clients needs. Collaborates cross-functionally to identify, implement and monitor the customers service efficiencies, including performance guarantees. Collaborates with team members on case installation to manage the integration of clients and Aetnas internal organizations, ensuring a smooth installation.

BACKGROUND/EXPERIENCE desired:

2-5 years industry or customer service experience. Proven track record of maintaining customer accounts through exceptional service. Must be detail oriented & able to multi-task.

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

LICENSES AND CERTIFICATIONS

Insurance/Life and Health Insurance License is desired

FUNCTIONAL EXPERIENCES

Functional - Sales & Service/Account Management/4-6 Years

Functional - Sales & Service/Sales administration, support, reporting/4-6 Years

Functional - Sales & Service/Fully insured products/4-6 Years

TECHNOLOGY EXPERIENCES

Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/End User

Technical - Desktop Tools/TE Microsoft Excel/4-6 Years/End User

Technical - Desktop Tools/Microsoft Word/4-6 Years/End User

Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User

REQUIRED SKILLS

Leadership/Collaborating for Results/FOUNDATION

Sales/Knowing Customers/FOUNDATION

Service/Demonstrating Service Discipline/FOUNDATION

DESIRED SKILLS

General Business/Managing Sales Relationships/ADVANCED

Sales/Selling Products and Services/FOUNDATION

Service/Case Administration/FOUNDATION

Telework Specifications:

Considered only for Atlanta location. Option for telework will be evaluated after a certain period of employment

ADDITIONAL JOB INFORMATION

Meet customer's expectations with immediate follow-up to requests. Proactively coordinate agendas & meet with plan sponsors to address customer issues, develop relationships & provide opportunities for offering additional Aetna products/services.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service