Deloitte Office Services Supervisor in Atlanta, Georgia

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Office Services Supervisor

Position Summary

The Office Services supervisor leads the tactical direction of the daily management of office services operations across one or multiple locations under the direction of the Operations manager (One Team Manager). They ensure a proactive customer-centric operation, in compliance with local and national standards, that supports a range of services including general office services and support (reception, mail, printing/production, supplies, kitchen/pantry management and upkeep), facilities management, security, life/safety, Tax Processing, etc.

They supervise and lead team members in support of these service areas fostering collaboration, empowerment, growth, and recognition within the team. They collaborate with management and leadership to implement office service programs with minimal impact to internal customers. Furthermore, they develop and regularly maintain strong organizational relationships with office customers and leadership, to deliver optimum services.

Overview of responsibilities:

  • Provides daily oversight for operations, facilities and office services according to established policies, procedures and service agreements

  • Supervises a team supporting internal customers and external guests in execution of services. Includes: preparation of work stations/offices/meeting rooms, audio visual (AV); facility management -space planning, maintenance/vendor management, maintenance/repair projects, property management, security/life safety programs; operations - mail, printing/production, supplies, kitchen/pantry and cleaning management and Tax processing

  • Trains and develops the team to ensure proactive high-levels of customer service, responsiveness, accuracy, service quality, communication and professionalism

  • Manages staff schedules and provides for coverage during unexpected staff absences

  • Models customer-oriented behavior and communications; coaches and counsels the team as needed. Provides feedback on performance

  • Serves as the subject matter expert for department software and AV equipment operation; provides training in the operation of related equipment and software and/or other systems

  • Serves as the subject matter expert for team related to Deloitte policies, national, and local protocols

  • Advises on how best to resolve logistical and/or customer-related challenges. Coordinates/negotiates with other departments/staff to develop acceptable solutions. Personally handles customer escalations, as necessary

  • Analyzes systems/processes to increase efficiencies, ensure performance and customer satisfaction. Assesses results and recommends process improvements

  • Generates departmental reports, to monitor workload, productivity, customer satisfaction, etc.; compiles data and provides analysis of results

  • Develops communication tool(s) to update customers on changes, special events, etc. as needed

  • Manages relationships with outside vendors, such as building management, maintenance workers, office, pantry and sundries suppliers, etc.

  • Collaborates and trouble-shoots problems with other internal functions/service groups, all external vendors and building liaison(s) as needed in support of office equipment and facilities

  • Maintains project schedules of work assigned to external vendors; monitors and tracks progress of assigned projects; follows up to obtain status report; prepares status summaries for review by the Operations Manager

  • Monitors the operating costs for the office(s), such as supplies, maintenance contracts, etc. and oversees processing/tracking of payments

  • Ensures Operations Manager is well informed on all aspects of team, projects and services with special focus on areas of concern/change

  • Provides back-up to team, as needed

  • Cross-trains in all team functions and becomes familiar with the roles and responsibilities of the Operations unit

  • Performs other tasks and special projects as identified by the Operations Manager.

  • Other duties as assigned

Category: Administrative and Support Services

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled