Deloitte One Team Hospitality Supervisor in Atlanta, Georgia
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
One Team Hospitality Supervisor
The One Team supervisor leads the tactical direction of the daily management of office services and hospitality operations across one or multiple locations under the direction of the Operations manager (One Team Manager). They ensure a proactive customer-centric operation, in compliance with local and national standards, that supports a range of services including meeting/event services, catering, general office services and support (reception, mail, printing/production, supplies, kitchens/pantries management and upkeep), facilities management, security, life/safety, etc.
They supervise and lead team members in support of these service areas fostering collaboration, empowerment, growth, and recognition within the team. They collaborate with management and leadership to implement office service and hospitality programs with minimal impact to internal customers. Furthermore, they develop and regularly maintain strong organizational relationships with office customers and leadership, to deliver optimum services.
Overview of responsibilities:
Provides daily oversight for operations, facilities and meeting/hospitality services according to established policies, procedures and service agreements
Supervises a team supporting internal customers and external guests in execution of services. Includes: meeting services - preparation of work stations/offices/meeting rooms, audio visual (AV), catering, set-up and tear-down, event coordination; facility management -space planning, maintenance/vendor management, maintenance/repair projects, property management, security/life safety programs; operations - reception, mail, printing/production, supplies, kitchens/pantries and cleaning management
Trains and develops the team to ensure proactive high-levels of customer service, responsiveness, accuracy, service quality, communication and professionalism
Manages staff schedules and provides for coverage during unexpected staff absences
Models customer-oriented behavior and communications; coaches and counsels the team as needed. Provides feedback on performance
Serves as the subject matter expert for department software and AV equipment operation; provides training in the operation of related equipment and software and/or other systems
Serves as the subject matter expert for team related to Deloitte policies, national, and local protocols
Advises on how best to resolve logistical and/or customer-related challenges. Coordinates/negotiates with other departments/staff to develop acceptable solutions. Personally handles customer escalations, as necessary
Analyzes systems/processes to increase efficiencies, ensure performance and customer satisfaction. Assesses results and recommends process improvements
Generates departmental reports, to monitor workload, productivity, customer satisfaction, etc.; compiles data and provides analysis of results
Develops communication tool(s) to update customers on changes, special events, etc. as needed
Manages relationships with outside vendors, such as building management, maintenance workers, office, pantry and sundries suppliers, etc.
Collaborates and trouble-shoots problems with other internal functions/service groups, all external vendors and building liaison(s) as needed in support of office equipment and facilities
Maintains project schedules of work assigned to external vendors; monitors and tracks progress of assigned projects; follows up to obtain status report; prepares status summaries for review by the Operations Manager
Monitors the operating costs for the office(s), such as supplies, maintenance contracts, etc. and oversees processing/tracking of payments
Ensures Operations Manager is well informed on all aspects of team, projects and services with special focus on areas of concern/change
Provides back-up to team, as needed
Cross-trains in all team functions and becomes familiar with the roles and responsibilities of the Operations unit
Performs other tasks and special projects as identified by the Operations Manager
Other duties as assigned
Category: Administrative and Support Services
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.