Verizon Process Improvement Manager in Atlanta, Georgia
What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
Verizon Connect's Business Transformation team is looking for a highly skilled process improvement professional to help our newly integrated and unified company improve the way we work. Individuals with strong process training and coaching skills as well as a proven track record of implementing effective process changes are encouraged to apply. The successful candidate will demonstrate high levels of enthusiasm for helping build and apply structured methodologies tailored for our culture. A passion for finding the most effective ways to train, coach and deliver results will be fundamental to fulfilling the responsibilities of this role; creativity and innovation are welcome.
Reports to the Senior Manager, Process Improvement within Business Transformation.
Position Essential Duties:
Promote a positive culture of process improvement
Develop strategies to drive adoption and communication of process improvement methodologies
Lead and oversee key cross functional team projects designed to increase revenue, reduce expenses, enhance business efficiency, and improve customer experience
Direct and facilitate cross-functional team meetings and workshops to achieve desired results
Under minimal supervision, provide quantitative and qualitative analysis of operations, customer, and other data to provide a fact-based recommendations
Conduct analyses needed to prove or disprove the hypotheses driving the project execution
Proactively anticipate and work towards mitigating risks
Train, coach and mentor in process improvement methodologies and tools
What we’re looking for...
Bachelor's Degree in Engineering any other technical discipline - preferrably Industrial Engineering.
Minimum of seven (7) years substantive experience in, as project lead assignments in process improvement related work including some in SaaS/technology companies
Significant experience applying process improvement methods, tools and techniques in a transaction-service and telecom industry
Strong human relations, communications, and influencing skills
The ideal candidate will possess:
Experienced in driving process improvement in Services-Transactional business environments such as Customer Service, IT, Marketing, Finance, HR, Sales, Operations
Significant program/project management experience with proven record for achieving results
Strong quantitative analytical skills with proven ability to synthesize various types of data into concise, actionable recommendations, including ability to conduct outside/inside research
Significant ability to strategically and creatively solve problems using facts and data to identify improvement opportunities.
Experienced program/project manager with proven ability to train, facilitate, embed change, and solve problems.
Extensive experience with process mapping, qualitative & quantitative, root cause analysis
Excellent presentation skills, including ability to create presentations using MS Power Point
Ability to coach and mentor other team members to complete project tasks and need to be able to work in challenging, fast-paced environment
Proficiency with statistical software (such as Minitab and/or SAS JMP), and process mapping software (such as MS Visio and/or Lean View)
Strong Business Acumen to influence change
Lean Six Sigma certification, at Black Belt level required
Keywords: Telematics, Fleetmatics, Telogis, Skyward.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
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